A positive customer service experience is essential for building a satisfied customer-base. A dissatisfied customer will tell many more people about their experience than a satisfied customer, so it is your business’s purview to ensure that customers hang up feeling happy and taken care of. Here are a few tips to keep callers happy: Don’t…
Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business. Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This…
When you are operating a medical practice, it is important to have an answering service that gives your patients the support they need. Due to confidentiality regulations and the urgent nature of medical calls, a medical answering service must be evaluated in great detail…
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following.
Text Messaging for Physicians deemed “Unacceptable” by JCAHO Since the early 2000s, text messaging has been a mainstream communication. Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication. Lately for businesses, the use of text messaging…
A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price. For the doctor, it is most important that they receive timely and accurate messages.
The most common business disasters are
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes
Hiring an answering service for a doctor’s office is like hiring a receptionist to answer the phone.
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.