Category: Contact One News and Updates

How Outsourcing Answering Services Can Help You Win the New Year

How Outsourcing Answering Services Can Help You Win the New Year

Answering Service / Call Center Support/ Blog/ Contact One News and Updates/ Customer Service/ Professional Services

One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks.

Answering phone calls is one of the most time-consuming yet vital task in running a business. But if you end up spending 80 percent of your day doing this, eventually, you’ll burn yourself out.

If answering phone calls takes so much of your time, you may consider getting the services of a call center.

Here are some of the ways a call center can help you:

1.It can promptly and professionally take your business calls.

Call center agents are specifically trained to answer phone calls professionally. Depending on what your needs are, these agents can do more than just answering phone calls. They can schedule appointments, take orders, and even provide information to your clients.

2. It can help you boost your sales and minimize losses and lost opportunities.

When companies rely on voicemail as a backup, they can potentially lose a lot of sales opportunities.

Studies have shown that over 50% of customers will not leave a voicemail especially when they are making a purchase. A missed call is a lost opportunity.

Relying on your workforce to do this is oftentimes not enough.

By hiring a call center, you’ll be assured that all clients’ calls are handled professionally. There will be shorter wait times, which can help express a positive image to your customers.

3. It can help you save money.

Hiring another employee to answer your calls can be costly. You will have to train the new employee and provide additional equipment (i.e. desk, chair, etc.). On top of that, you’ll have to set aside a budget for monthly salary, benefits, and off/vacation days. The cost can easily add up.

It’s a more practical solution to get the services of a call center. There’s no need for spending time and money on training as the call center company trains the agents. Plus, these agents can take your calls 24/7, even during the holidays. This is a major bonus especially if you don’t want to lose any sales opportunities any time of the year.

Boost your company’s efficiency and sales this year. Hire a call center!

References:

https://www.practicalecommerce.com/When-Is-It-Time-To-Hire-A-Call-Center

Contact One Call Call Shirt Design Contest

Contact One Call Call Shirt Design Contest

Blog/ Contact One News and Updates

Contact One Call Center is having a logo wear design contest.

We will be giving away prizes.

1st Place: Ipad Mini

2nd Place: $100

We want to create something; fun, edgy, cool, old school, or old fashioned with Imagery and Text.   As long as it appropriate for the workplace we will consider the concept.  We want designs that can be placed on the back of T-shirts or button up shirts for our work attire. We will accept entries until April 30th 2013 and select a winner by May 15th 2013.

Please read the rules there are some helpful tips.

Official Contest Rules

When submitting artwork for contest consideration, you agree to abide by the following rules.

Eligibility

 

  1. No Purchase Necessary To Enter Or To Win

  2. You do not have to purchase Contact One Call Center service(s) in order to submit a design.

  3. Void Where Prohibited By Law

  4. Any disputes arising under the terms and conditions of this contest will be governed by the law of the State of Arizona, U.S.A.

Age Requirement

 

  1. All contestants MUST be age 18 or over at time of entry.

Contest Entry Guidelines

 

  1. No Copyright Infringement

  2. All work must be released for individual usage or purpose usage grants. All entries must contain copyright-free art or art released for entrant’s and public use. No unauthorized use of any copyright images, text, or other material will be accepted.

  3. All Entries Must Be Submitted by email to c1designcontest@wetakecalls.biz include your name, contact address and phone number

  4. Contest entries must be submitted in either .JPG, .PNG or .GIF format, large enough to be placed on the back of a shirt.

  5. All entries must bedesigned as a Contact One Call Center theme.

  6. Limited to 2 entries per person

Technical Difficulties/Support

 

  1. Contact One Call Center cannot be responsible for entries not received due to technical issues and accepts no responsibility for technical support of any entries.

Guidelines & Judging Criteria

 

  1. Appropriate Content please

  2. Winners will be select by Contact Call Center Management.

  3. Content should be appropriate for public use. (If it wouldn’t be acceptable for a Times Square billboard, it won’t be accepted here.)

  4. The content/design should be unique and interesting to a wide audience of Contact One Call Center, employees and clients.

  5. Contact One Call Center Brand if you want to know what we do check out our website www.wetakecalls.com

Overall Design

  1. The layout should be clean and communicate clearly, but still be fun and friendly.

  2. The design can/should include imagery and text

  3. Something related to Call Centers or Answering Services.

 

Other considerations

Keep In Mind…

 

  1. Although photography is fine to use, come up with a unique use of it by incorporating it into your overall design.

  2. Avoid designs with personalized images and names of family, friends, or other organizations. (Remember that your design needs to relate to a broad user base.)

  3. Keep colors to a minimum please no more than three colors.

  4. Imagery of old phones or people on phones are helpful

  5. Design will be on the back of shirts to be worn by Contact One Call Center employees

General Conditions

Authorize Rights To Contact One Call Center

 

  1. By submitting your artwork you authorize Contact One Call Center to use you design indefinitely, and grant Contact One Call Center the right to use and display prints of your design for marketing purposes.

  2. Contact One Call Center Reserves The Sole Right To Determine Eligibility

  3. Each entry will go through an approval process to determine if the artwork meets our criteria before the entry will be available for judging in its category.

  4. Contact One Call Center Reserves The Sole Right To Adjust Contest Rules Without Notifying Contestants

  5. Based on the volume of entries or legal requirements, contest rules can be changed and updated without notice.

  6. Contact One Call Center reserves the right to modify final design after a winner has been selected.

Tips for Making Your Next Professional Event a Success

Tips for Making Your Next Professional Event a Success

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:

 

  • Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.

 

  • Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.

 

  • Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.

 

If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!

Phone Communication Tips

Phone Communication Tips

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.

As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.

If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.

Get More Customer Service Tips For Your Business With These Links

Get More Customer Service Tips For Your Business With These Links

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.

 

 

  • What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.

 

  • As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.

 

 

  • The primary goal of customer service should be to retain customers, as this article explains.

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

Blog/ Contact One News and Updates/ Customer Service/ Favorites/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality

An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales.

 

Here are some a few reasons you should consider partnering with an experienced call center to handle your order taking process:

 

  • Close Sale Around The Clock. Most businesses do not have the resources to keep staff members on call to communicate with customers 24 hours a day, seven days a week—but an experienced call center does. When you work with a call center, you’re effectively expanding your company’s availability to 24/7 with no changes to your business hours. In today’s fast-paced global marketplace, where doing business frequently means dealing with people in different time zones, this is an essential feature for any e-commerce company.

 

  • Improve Customer Service. Effective customer communication is vital to any business. With a call center handling your order taking process, representatives will be available to answer customers’ phone, email, and live chat questions. Having friendly customer service agents leaves customers happy with their purchases and impressed by your company’s professionalism and commitment to service.

 

  • Build Your Customer Base Quickly. With all of the time-commitments and headaches of launching a new business, you may neglect your fulfillment and customer service processes. Outsourcing order taking to an experienced partner can help smaller businesses support a quickly growing customer base with top-notch service. A call center can help a new e-commerce or catalog business avoid lost orders, unanswered questions, and other hiccups.

 

At Contact One Call Center, we specialize in helping businesses manage their incoming calls and order fulfillment. Our areas of focus include secure order taking, after-hours chat support, disaster preparedness, and more! We have been providing dependable services to our customers for three decades. For more information about how Contact One Call Center can help your business, give us a call today at 1-800-278-3347.

The Importance of Attitude In Customer Service

The Importance of Attitude In Customer Service

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.

As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.

Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.

Comparing DIY Appointment Setting with A Call Center Reservation System

Comparing DIY Appointment Setting with A Call Center Reservation System

Blog/ Contact One News and Updates/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

If your business makes appointments on a regular basis, you ought to consider whether handling appointment scheduling yourself is the best use of your time. Here are just a few of the reasons why handing your appointment setting duties over to a call center can be extremely beneficial for your business.

 

  • Save Time. Scheduling appointments yourself means taking time away from your other duties in order to ensure that scheduling is done properly. That time could be spent on more productive work that is integral to your business success. Appointment scheduling is also a highly repetitive task, which means that a significant portion of your day will be spent doing something that utilizes none of your business skills or any special insights.

 

  • Avoid Mistakes and Upset Customers. In a small business, employees typically carry many different responsibilities. When employees become overwhelmed with too many tasks, they can all too easy to make mistakes or overlook appointments—which makes for angry, dissatisfied customers. A call center offers organized appointment setting that reduces human error. A call center will employ friendly customer service professionals who accurately schedule appointments and leave customers with an excellent impression of your organization.

 

  • Ease Growing Pains. The more your business grows, the more difficult it will be to handle appointment scheduling on your own. Keeping up with a rising number of phone calls and appointment requests can overwhelm a small company. Instead of struggling to deal with a continual flood of calls, you can have all appointment scheduling matters handled on your behalf by an experienced call center. A call center can also help you add live chat and other support features to your business website, to further improve the booking process.

 

Are you looking for a solid solution to your business’ appointment setting and messaging challenges? Contact One Call Center provides answering services to businesses around the country. If your company is looking for help with customer service, after-hours service, or secure messaging, we can help. To learn more about our capabilities, visit us on the web today or call 1-800-278-3347.