About
About Contact One
Contact One Call Center specializes in providing answering services and virtual receptionist support for small service-based businesses. The company aims to help businesses save on employee costs and increase productivity by managing their phone calls, appointment scheduling, and customer service needs remotely.
Our History
Judy Wood founded A1 Metro Answering in 1980. She changed the name to Contact One Call Center in the 90s as we started offering services beyond traditional answering service. Around that same time she recruited her son and daughter, Jeff and Jennifer, to work with the family business. During those first two decades most of our accounts were located in Tucson Arizona.
The business started changing with the internet. Now, we serve clients all over the United States and we even have a handful of international accounts. Although technology continues to advance, our business clients continue to appreciate being able to speak to a real person 24 hours a day.
About Our Brand
8
Years the average Contact One client has used our services
5
Years the average Contact One agent has been with the company
15
Number of times Contact One has received the Association of TeleServices Award of Excellence
44
Years Contact One has been taking calls
About Our Team
Our team has grown steadily over 44 years, when we first started we employed about 12 people. Now we have almost 70 employees and continue to grow every year. We currently have 10 people on our management team and most of them have been with Contact One for over 20 years each. Several of our call center receptionists have also been part of the team for over 20 years and we think that says a lot about our organization.
How Are We Different?
Quality Control
We prioritize the quality of every interaction. That’s why we have two full-time quality control representatives dedicated to monitoring calls and ensuring excellence. They continuously review calls, providing valuable feedback to supervisors and managers on ways to enhance the caller experience. This ongoing process of evaluation and improvement allows us to maintain high standards of service and deliver exceptional experiences to your customers.
Experience
For nearly 50 years, Contact One has been a trusted partner for businesses of all sizes, expertly handling tens of millions of calls. Our commitment to excellence is backed by a management team with over 120 years of combined experience in the industry. This depth of expertise allows us to deliver top-notch service at every stage, from the first ring to the final resolution. Our seasoned professionals ensure that your customers receive the highest level of care..
Scaling and Customization
Our scalable solutions ensure no call is missed, keeping your customers satisfied and loyal. By customizing our services to match your brand’s voice and specific needs, we provide a seamless experience that reflects your business’s professionalism. Our tailored approach supports your growth without compromising on quality. With Contact One, you get a partner dedicated to enhancing customer satisfaction and ensuring your business thrives as it scales.
Our Management
Our Team
Jeff Wood
CEO
When I started in 1991 little did I know it would be the beginning of a very long journey. 2026 marks 46 for Contact One of which I have been a part of 35 of those years. I could not have done it without our team.
Jennifer Hoffman
President
I joined this incredible company shortly after graduating from Northern Arizona University in 1996. I feel so fortunate to be part of such a collaborative and compassionate group of people. We couldn’t be who we are and do what we do without the support of our amazing team.
Judy Wood
Founder
Judy Started Contact One in 1980, originally our name was A-1 Metro Answering Service. She has instilled in the team the importance of customer service and a focus on quality.
Jason Shah
IT Administrator
I have been part of the Contact One team since December of 2000 and have watched technology change along the way. As IT Administrator, I keep the systems and technology behind Contact One running smoothly, securely, and reliably. A lifelong technology enthusiast and problem solver, I enjoy finding better ways to make things work.
Jennifer Harshbarger
Programming Manager
I am a dedicated Programming Manager with 29 years of experience in the call center industry. Throughout my career, I have developed a strong commitment to leadership, operational excellence, and helping teams succeed while delivering outstanding service.
Jessica Rutkowski
Sales Manager
With over two decades of experience, I help growing businesses, professional practices, and service providers capture every lead and deliver exceptional customer care through Contact One’s cost-effective, 24/7 live answering services and AI solutions.
Shelly Corrough
Customer Service Manager
I began my career at Contact One in 1998 as a receptionist and have worked my way up to Customer Service Manager. With years of hands on experience, I oversee client accounts, handle customer concerns and complaints, assist with billing inquiries, and help manage the day to day operations of our team. My goal is to make sure our clients receive the best possible service and support.
Dan Rogers
Operations Manager
As Operations Manager at Contact One, I oversee our dedicated staff, drawing on over three decades of leadership experience. My journey with the company began in August 2000 as a programmer, and over the past 26 years, I have developed a comprehensive understanding of our operations. Before joining the team, I served in the military and subsequently spent four years as a General Manager at another call center. Throughout my career, my guiding principle has remained constant: quick, open communication is the cornerstone of success for our clients, customers, and staff.
Juan Gavino
Floor Manager
I joined Contact One in 2014 as a receptionist, I have built a deep understanding of our operations from the ground up, quickly advancing to the role of Floor Supervisor. Today, as a Supervising Manager, I oversee training, floor operations, and quality assurance. Whether I am supporting our clients or guiding our receptionist team, my core focus remains the same: to consistently deliver exceptional value to both our clients and our internal team.
Jessica Mendoza
Programming Manager
With 15 years at Contact One, I have grown alongside the company, beginning my journey as a dedicated receptionist and working my way into my current role as Programming Manager. Having experience in multiple areas of the business has given me a well-rounded understanding of our operations and the importance of providing excellent service to our clients.
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Awards
Contact One continues to rack up a variety of awards in our industry and community including:
