Customers will pay 9% more for excellent customer service.
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted.
I like to think our clients have an edge of over other businesses that do not provide 24/7 customer service. An answering service is a great way to give your business a little edge over your competition. We provide quality answering service throughout Arizona; we service customers in Phoenix, Tucson and even Flagstaff.
President of Contact One call Center.