If there is one thing an entrepreneur to a multinational CEO can agree on, it is the fact that good customer service is essential to running a successful business. What is customer service? Customer service encompasses all the employee policies you have that concern your customers, from how to greet them to successful strategies in…
The Basic Features of the Free Version of Google Voice In this article, we are talking about the free consumer version of Voice, which has been around since 2009. In 2019, Google released Voice for Google Workspace, which we will discuss in another article. Most small business owners find Google Voice when looking for a…
Seamless Human Response. We’ve been talking about this at Contact One for years. It’s the reason we exist. But this year, we’ve also seen how important human connection is. Throughout this pandemic, and especially as we go into the holiday season, we’ve been grateful to be in the business of connecting people to people. Here’s…
I called my bank recently and found that they, like many companies these days, had changed their phone directory so that dialing zero doesn’t immediately send you to customer service. My need didn’t fit into a clearly defined service option, and pressing zero did nothing, so I listened to the automated message a few times…
One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet…
Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation…
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it…
Even though a lot of business transactions happen online these days, there’s still a good number of transactions that occur through the phone. This is why it’s important for any business to know proper phone etiquette, and how to make a good impression on the phone. To help you out, we list the top 5…
Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer…
Customer loyalty can be a result of affordable pricing, outstanding experience, convenience, general satisfaction, and connection to a company. However, studies found out that only two out of these five common reasons can lead to true and long-term loyalty from a customer. These are outstanding experience and having a connection to a company. Even with…
Customer interactions are vital in every business. Whether in-person, through email, or over the phone, the way you or your employees handle that interaction can make or break your business. When it comes to phone interaction, customers have a certain set of expectations. A thorough understanding of what those expectations are, can help you come…
For many industries, phones play an important part in their operations. They are used for contacting customers, vendors, or business associates. It also provides opportunities for clients or customers to contact the organization within its hours of operation. Because of this, it is necessary for any business, regardless of industry or size, to practice good…