Privacy Policy
Last updated: October 27, 2026
This Privacy Policy explains how Contact One collects, uses, and shares your information when you use our website, and describes your privacy rights and how the law protects you.
We use your Personal Data to provide and improve our Service. By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
Interpretation and Definitions
Words with a capitalized first letter have the meanings below, whether they appear in singular or plural.
- Account means a unique account created for You to access our Service or parts of it.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Company (“the Company”, “We”, “Us”, or “Our”) refers to Contact One, 818 W Miracle Mile, Tucson, AZ 85705.
- Cookies are small files placed on Your device by a website, containing details of Your browsing history on that website, among other uses.
- Country refers to Arizona, United States.
- Device means any device that can access the Service, such as a computer, cellphone, or tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any person or company that processes data on behalf of the Company, including third parties that help provide the Service or analyze how it is used.
- Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Contact One Call Center, accessible at https://contactonecallcenter.com/.
- You means the individual accessing or using the Service, or the company or legal entity on whose behalf that individual is doing so.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include:
- First and last name
- Email address
- Phone number
- Company name and information about your business needs, when you request a quote or contact us
- Information you provide in forms, chat, or messages on our Website
- Usage Data
Call Data
When you call Contact One, we may collect your phone number, the date and time of the call, and the content of the call, including any information you share with our agents. Calls may be recorded for quality assurance, training, and to provide our answering services. We will tell you at the start of a call if it is being recorded. Call information is handled on behalf of our clients under our service agreements with them.
SMS Data
If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.
Usage Data
Usage Data is collected automatically when you use the Service. It may include your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.
When you access the Service through a mobile device, we may also collect your device type, mobile device unique ID, mobile operating system, mobile browser type, and similar diagnostic data. We may also collect information your browser sends whenever you visit our Service.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies, including web beacons, tags, pixels, and scripts, to track activity on our Service, store certain information, and analyze and improve our Service.
- Cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to tell you when a cookie is being sent. If you do not accept cookies, you may not be able to use some parts of our Service.
- Web beacons. Certain sections of our Service and our emails may contain small electronic files (also called clear gifs, pixel tags, or single-pixel gifs) that let us count users who have visited a page or opened an email and collect related website statistics.
Cookies can be persistent or session cookies. Persistent cookies remain on your device when you go offline. Session cookies are deleted when you close your browser. We use both for the purposes below.
| Cookie type | Duration | Administered by | Purpose |
|---|---|---|---|
| Necessary / essential | Session | Us | Provide the services you request and help prevent fraudulent use of accounts. |
| Cookie notice acceptance | Persistent | Us | Record whether you have accepted the use of cookies on the Website. |
| Functionality | Persistent | Us | Remember choices you make, such as login details or language preference. |
| Analytics and performance | Persistent | Third-party analytics provider | Help us understand how visitors use the Website so we can improve it. |
| Advertising and marketing | Persistent | Third-party advertising platforms | Measure the effectiveness of our ads and show relevant ads on other sites. |
| Call tracking | Session or persistent | Call tracking provider | Connect phone calls to the marketing source that led to them. |
You can learn more about cookies in this TermsFeed article. You can control cookies through your browser settings. Blocking some types of cookies may affect your experience on the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring its usage.
- To manage your Account, including your registration as a user of the Service.
- For the performance of a contract, including the development, compliance, and undertaking of any contract with us for services you have purchased.
- To contact you by email, telephone, SMS, or other electronic communication about updates, security notices, or information related to the services you have contracted.
- To provide you with news, special offers, and general information about similar services and events we offer, unless you have opted out.
- To manage your requests to us, including quote requests and support questions.
- For business transfers, such as evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or sale of some or all of our assets.
- For other purposes, such as data analysis, identifying usage trends, measuring the effectiveness of our promotional campaigns, and improving our Service, products, services, marketing, and your experience.
Sharing Your Personal Data
We may share your personal information in the following situations:
- With Service Providers, to monitor and analyze use of our Service, process payments, and contact you.
- For business transfers, in connection with any merger, sale of Company assets, financing, or acquisition of all or part of our business.
- With Affiliates, in which case we require them to honor this Privacy Policy.
- With business partners, to offer you certain products, services, or promotions.
- With other users, when you share personal information or interact in public areas of the Service. That information may be viewed by all users and publicly distributed.
- With your consent, for any other purpose.
We do not sell your Personal Data for money.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as necessary for the purposes in this Privacy Policy. We retain and use it as needed to comply with legal obligations (for example, if we must keep your data to comply with applicable laws), resolve disputes, and enforce our agreements and policies.
Usage Data is generally retained for a shorter period, unless it is used to strengthen security or improve the Service, or we are legally required to keep it longer.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means it may be transferred to, and kept on, computers outside your state, province, or country, where data protection laws may differ from those where you live.
Your consent to this Privacy Policy, followed by your submission of information, represents your agreement to that transfer. The Company will take reasonable steps to ensure your data is treated securely and in line with this Privacy Policy, and no transfer will take place unless adequate controls are in place.
Disclosure of Your Personal Data
Business transactions. If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before it is transferred and becomes subject to a different Privacy Policy.
Law enforcement. Under certain circumstances, the Company may be required to disclose your Personal Data by law or in response to valid requests by public authorities, such as a court or government agency.
Other legal requirements. The Company may disclose your Personal Data in the good faith belief that doing so is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of your Personal Data is important to us. We use commercially reasonable measures to protect it, but no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have some or all of these rights regarding your Personal Data:
- Access. Request to know what Personal Data we have collected about you and receive a copy.
- Correction. Ask us to correct inaccurate Personal Data.
- Deletion. Ask us to delete the Personal Data we have collected about you, subject to legal exceptions.
- Opt out. Opt out of the sale or sharing of your Personal Data, or of its use for targeted advertising.
- Non-discrimination. We will not treat you unfairly for exercising your privacy rights.
You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings. You may also contact us using the details in the Contact Us section below to exercise any of these rights. We may need to verify your identity before responding, and we may keep certain information where we have a legal obligation or lawful basis to do so. We will respond to requests within the time required by applicable law.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from anyone under 13 without verified parental consent, we take steps to remove it from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires a parent’s consent, we may require your parent’s consent before we collect and use that information.
Links to Other Websites
Our Service may contain links to websites we do not operate. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. For material changes, we will also notify you by email or with a prominent notice on our Service before the change takes effect.
We encourage you to review this Privacy Policy periodically. Changes are effective when posted on this page.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
- Phone: 800-278-3347
- Mail: Contact One, 818 W Miracle Mile, Tucson, AZ 85705
- Website: https://contactonecallcenter.com/