Phone Answering Services in Phoenix and Around the Nation

Industry-specific phone answering services in the Phoenix area and nationwide are driven by a deep understanding of your business and customer service needs. Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems, or classic call screening, we’ve seen and done it all at our customer service call centers in Phoenix.

Medical practices across the country count on Contact One to provide healthcare-specific, HIPAA-compliant patient service solutions.

  • Used by sole practitioners, small medical practices and multi-physician health networks
  • HIPAA-compliant instant messaging
  • Appointment scheduling, after-hours message taking, and call forwarding
  • Complex on-call schedule management and call processing protocol

24/7 appointment scheduling for hair salons, nail boutiques, spas, and other beauty & personal service businesses.

  • Book and reschedule appointments during non-business hours
  • Respond to specific inquiries, including requests for particular stylists and more
  • Manage call volume during busy periods
  • Answer basic questions about available services

Whether you already have in-house staff and just need overflow support or if you need someone to take on full responsibility for calls, our services can be as simple or complex as your business requires.

  • Overflow call support
  • Full-time or after-hours/weekends remote receptionist service
  • After-hours message taking and call forwarding
  • 24/7 emergency response

Call management services are ideal for plumbers, electricians, HVAC, other contractors who spend a lot of time in the field with customers, and those who receive frequent after-hours emergency calls.

  • Dispatch services, so a call is never missed and customers receive service when they need it
  • Remote appointment scheduling, so you can go from one appointment to the next
  • 24/7 emergency call response
  • HIPAA-compliant instant messaging
  • After-hours message taking and call forwarding
  • Appointment scheduling
  • Manage call volume while working with individual clients
  • Basic information about hours and services
  • 24/7 emergency call response
  • Dispatch services
  • Remote appointment scheduling
  • Manage heavy call volume
  • Cheerful, empathetic, HIPAA-compliant answering service
  • Remote appointment scheduling
  • Never miss a call
  • Basic information about hours and services
  • After hours messaging
  • Remote appointment scheduling
  • Vet and qualify inquiries
  • Respond to email inquiries
  • Offer basic office information

What Our Clients Are Saying

After Hours Care

“We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago is that I often forget they’re not an in-house part of our team; they act as part of our company and I do not have to manage errors because there are none.”

Silverado Plumbing

Simply Exceptional

“The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

Susan Gieseler, Genesis OB/GYN

Client for over 2 years

Always Professional

“Friendly, professional and efficient”

Sherri F., Ahmize Custom Apparel

Ahmize Custom Apparel has been our client since 2005; Over 17 years

Excellent Service

“Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

Jan Wallace, Casa De Los Niños Behavioral Health Services

Client for over 2 years

“We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

Dr. Robert Johnson, Tucson Internal Medicine

Client for over 20 years

CDA has been our client since 2007

California Dental Association

Client for over 15 years

Arizona Office of Tourism has been a client since 2006

Arizona Office of Tourism

Client for over 15 years

Taking calls for the Transportation Dept., and Public Works since 2016

City of Phoenix

Client for over 6 years

Above and Beyond

“Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

Greg Waters, Tucson Orthopedic Institute

Client for over 15 years

“Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable and affordable, and we’ve worked with them for so long that they feel like part of the office.”

Dr. James Nunn, Suffolk Hills Pet Clinic