1.) Acting like or using a voice tone demonstrating you don’t care.
2.) Making the customer wait because you don’t feel like dealing with them.
3.) Telling the customer you will follow-up with them, and then fail to do so.
4.) Answering the customer with any of the following phrases: That’s not my job”, “I just do what they tell me “, and “We can’t do that…”
5.) Showing inconsistent body language which leads to confusion.
6.) Talking poorly about your company or competition
7.) Not giving straight forward information to the customer, giving them the “run-around”
8.) Hanging up on angry customers.
Always reach out to exceed your customer’s expectations at every opportunity you can.
Remember the customer can hear your smile over the phone!