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Google Voice for Business: Using Google’s VoIP service for your business

The Basic Features of the Free Version of Google Voice In this article, we are talking about the free consumer version of Voice, which has been around since 2009. In 2019, Google released Voice for Google Workspace, which we will discuss in another article. Most small business owners find Google Voice when looking for a…

What We’ve Learned About Human Connection – Customer Service Lessons

Seamless Human Response. We’ve been talking about this at Contact One for years. It’s the reason we exist. But this year, we’ve also seen how important human connection is. Throughout this pandemic, and especially as we go into the holiday season, we’ve been grateful to be in the business of connecting people to people. Here’s…

Financial Rebuilding: How an Answering Service Can Help Staff Return to Full Time 

Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford…

What is Contact One?

Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s success, so we make it our priority to ensure it’s a great one. At Contact One, we are proud to go above…

Tips for Better Customer Service

Tips for Better Customer Service

Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can be difficult at times when dealing with certain issues and clients. It is important to know how to deliver consistently excellent customer service, and what things…

Bad Customer Service

Bad Customer Service

There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such practices can make a customer feel unimportant, ignored, and angry. The results of an upset customer can be detrimental to a business’s…

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How much does a virtual receptionist cost?

How much does a virtual receptionist cost? Virtual Receptionist service costs about $4 per hour. About 75% less than hiring an employee at $12 per hour.  Additionally, businesses save money because they don’t have to manage or pay employee taxes or benefits on the service. What can a virtual receptionist do for my business? A…