Our receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Screening and forwarding calls
You can go anywhere, do anything and still never miss a valuable customer call. We screen calls and take messages, or we can forward a call to your home or mobile phone according to your instructions. Our agents are also trained to answer basic customer inquiries, so you can focus on growing your business while we focus on taking calls.
When a customer calls, they have a question or a problem; we can assist with both. Our agents are trained to understand your business, so they can successfully manage calls on your behalf. Consider us a remote extension of your team that you can rely on to represent your company in the same way you would.
In today’s lightning-fast world, none of us can afford to lose a customer because we didn’t answer the phone. Our receptionists are available 24/7, so your customers will never be greeted by endless rings, a recorded message, or busy signal. Even when you’re out of the office, your phones will be answered by professional, competent agents.
Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.
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