Whether you’re a one-person operation, or if you have a small in-house staff, Contact One can supplement your customer service capabilities, allowing your small business to maximize resources and opportunities.
How we can help / Benefits
Avoid Expensive Wages and Management Overhead
Hiring and managing in-house employees requires many resources. Contact One can be your “virtual” receptionist, taking calls, answering questions, and booking appointments from our Tucson-based offices, and your clients will never know the difference. They’ll just know they received exceptional, responsive customer service.
Support During Busy Periods
Even with top-notch staff, call volume can quickly become overwhelming. If you need someone to handle overflow calls, or manage the phones when your staff is unavailable, Contact One can help.
Accurate Message Taking and Call Forwarding
If you’re expecting an important call while you’re away from your desk, Contact One will ensure that the caller is forwarded to your cell phone. Alternately, our team takes messages, forwards to voicemail, and will also send you a text with relevant information, according to your instructions.
Nights, Weekends, and Vacation Coverage
Your business may never sleep, but you do. Take time off to recharge and Contact One will manage any calls that come in. If it’s important, we’ll forward it to you; if not, we’ll take a message so you can return the call at your convenience.
Give Clients 100% Attention
With Contact One providing phone coverage, you can give 100% of your attention to the client you are with, without worrying whether you are missing important calls.
Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.