Customer service is important in all industries, but it is especially crucial in the healthcare industry. This is because the healthcare industry deals with the most critical concern of all – a person’s life. For this reason, patients demand superior care and communication with healthcare providers, and sometimes this demand goes beyond the clinic and…
The Health Insurance Portability and Accountability Act, or HIPAA, was passed so that patients could rest assured that their medical records remained confidential. If you work in a medical office or hospital, HIPAA regulations require that you provide your patients with secure messaging and phone services. If you are unclear on how HIPAA affects your…
HIPAA is the Health Insurance Portability and Accountability Act, and for the last two decades it has improving security in the field of healthcare. In order to uphold HIPAA principles, medical answering services must handle certain technologies and administrative principles with special care. Here is a quick look at HIPAA compliant technologies and practices. Technology…