HIPAA-compliant call processing and management for healthcare providers of all types and sizes.
How we can help / Benefits
HIPAA-Compliant Call Protocol and Secure Messaging
Our medical answering services are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential. Our agents also manage very complex on-call schedules and call processing protocols, using secure HIPAA-compliant messaging platforms to relay patient information in real-time.
24/7 Urgent Calls Coverage
Contact One manages urgent patient calls outside of regular practice hours, including nights, weekends and holidays. Healthcare emergencies are handled according to designated call processing protocols, including forwarding urgent matters to the on-call physician.
For smaller practices and sole practitioners, Contact One offers full-service “virtual” receptionists. Our agents take calls, answer questions, and book and reschedule patient appointments. We can also send new patient questionnaires, relay emergency calls and more.
Support During Busy Periods
Even with top-notch staff, call volume from patients, practice managers and other physicians can quickly become overwhelming. If you need someone to handle overflow calls or manage the phones when in-house employees are unavailable, Contact One can help.
Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.