HIPAA-compliant call processing and management for healthcare providers of all types and sizes.

How we can help / Benefits

HIPAA-Compliant Call Protocol and Secure Messaging
Our medical answering services are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential. Our agents also manage very complex on-call schedules and call processing protocols, using secure HIPAA-compliant messaging platforms to relay patient information in real-time.

24/7 Urgent Calls Coverage
Contact One manages urgent patient calls outside of regular practice hours, including nights, weekends and holidays. Healthcare emergencies are handled according to designated call processing protocols, including forwarding urgent matters to the on-call physician.

Full-Service Receptionists
For smaller practices and sole practitioners, Contact One offers full-service “virtual” receptionists. Our agents take calls, answer questions, and book and reschedule patient appointments. We can also send new patient questionnaires, relay emergency calls and more.

Support During Busy Periods
Even with top-notch staff, call volume from patients, practice managers and other physicians can quickly become overwhelming. If you need someone to handle overflow calls or manage the phones when in-house employees are unavailable, Contact One can help.

Custom Pricing

Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours patient calls, relaying urgent matters to on-call doctor via HIPAA-compliant instant message
  • Calls per month: 180
  • Monthly coverage: 130 hours
  • Average monthly invoice: $420
Collect caller data for medical team to access in real-time through online portal
  • Calls per month: 1000+
  • Monthly coverage: 425 hours
  • Average monthly invoice: $3,200
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
Overflow and after-hours appointment setting to supplement in-house staff capacity
  • Calls per month: 150
  • Monthly coverage: 120 hours
  • Average monthly invoice: $349
Full-time receptionist services: schedule management, appointment booking, call forwarding and message taking
  • Calls per month: 500+
  • Monthly coverage: 410 hours
  • Average monthly invoice: $2400