Retaining Your Hardworking Team

Keeping your best employees requires ongoing, two-way communication based on trust. Not only should you discuss assignments and deliverables with your employees, but you should also learn about their career goals and aspirations. Otherwise, you won’t be able to tailor opportunities at your company to their professional growth goals. Focus on communication. Communication is an…


Get Me a Person!

No one really likes to get stuck with an automated response system. Talking to a live person over the phone is so much easier and less time consuming. Customers often get frustrated and annoyed when they have to deal one. One customer had a specific question regarding his account with a particular company. So he…


A Guide to HIPAA-Compliant Medical Answering Services

There are several components to a good medical answering service, but one of the most important jobs of any service is to remain HIPAA-compliant. Compliance isn’t just part of a good customer service experience for your patients; it is also the law. At Contact One Call Center, we’ve developed a medical answering service solution that gives your…


Media Summary

http://www.youtube.com/watch?v=tAkqw0npBWo&feature=youtu.be How An Answering Service Can Increase Your Law Firm’s Profits How easy is it for new clients to reach your law firm? If you don’t have an answering service, you could be missing out. An answering service is an important part of providing support to your existing clients and of attracting new business. Watch…


How to Make It Easy for Customers to Contact Your Business

Easy access to support for your customers is a cornerstone of good customer service. The easier you make it for your customers to contact your business, the more likely they are to become repeat customers in the future. By providing multiple avenues of communication for your customers, you make contacting your business as convenient as possible….

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What’s Your Business’ Unique Value Proposition?

[iframe src=”http://www.youtube.com/embed/WDOlnekQz7E?rel=0″ width=”100%” height=”309″] Does your business have a Unique Value Proposition (UVP)? Having a UVP has been shown to boost business, so make sure to get the facts by watching this very informative video clip. Your UVP explains why your company can offer a product or service experience that no one else can. It…