HIPAA-compliant call center in Phoenix for healthcare providers of all types and sizes.

24/7/365 availability

Our medical answering service in Phoenix allows patients to set appointments or make reservations around the clock with our appointment setting service. In urgent situations, like labor and delivery, we adhere to complex on-call and call-forwarding schedules to connect emergent patients with the designated healthcare provider.

HIPPA-compliant technology and practices

Our call center and medical answering services in Phoenix are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential.

Decades of experience serving practices of all kinds

Chiropractors, OB/GYN specialists, psychiatrists, primary care physicians, and many other healthcare providers use Contact One to provide round-the-clock service to their patients.

Custom Pricing

Our medical answering services in Phoenix are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours patient calls, relaying urgent matters to on-call doctor via HIPAA-compliant instant message
  • Calls per month: 180
  • Monthly coverage: 130 hours
  • Average monthly invoice: $420
Collect caller data for medical team to access in real-time through online portal
  • Calls per month: 1000+
  • Monthly coverage: 425 hours
  • Average monthly invoice: $3,200
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
Overflow and after-hours appointment setting to supplement in-house staff capacity
  • Calls per month: 150
  • Monthly coverage: 120 hours
  • Average monthly invoice: $349
Full-time receptionist services: schedule management, appointment booking, call forwarding and message taking
  • Calls per month: 500+
  • Monthly coverage: 410 hours
  • Average monthly invoice: $2400

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