A positive customer service experience is essential for building a satisfied customer-base. A dissatisfied customer will tell many more people about their experience than a satisfied customer, so it is your business’s purview to ensure that customers hang up feeling happy and taken care of. Here are a few tips to keep callers happy: Don’t…
[iframe src=”http://www.youtube.com/embed/WDOlnekQz7E?rel=0″ width=”100%” height=”309″] Does your business have a Unique Value Proposition (UVP)? Having a UVP has been shown to boost business, so make sure to get the facts by watching this very informative video clip. Your UVP explains why your company can offer a product or service experience that no one else can. It…
Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business. Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This…
Whether you run a medical facility or own a small business, take advantage of the resources that a call center can offer. Learn more about customer service and management strategies from the following links
When you are operating a medical practice, it is important to have an answering service that gives your patients the support they need. Due to confidentiality regulations and the urgent nature of medical calls, a medical answering service must be evaluated in great detail…
Tired of paying credit card fees and dealing with a pesky merchant account and unreliable credit card processing hardware? Square Card Reader is a new app developed by the founder of Twitter that allows anyone with an Apple phone or iPad to accept payments…
As a small business owner, it is up to you to find new strategies for growing your business. Whether you are just starting out or looking for new ways to achieve success, it is important to consider how customer service plays a role in your future.
Use the following resources to learn more about complying with HIPAA regulations and delivering excellent customer service. With the answering services of Contact One Call Center, you can offer friendly and reliable customer support. Contact us at (800) 278-3347 to learn more today.
In the information age, accessibility is one of the most important factors that customers look for in a company. When you and your employees do not pick up the phone, you are dampening your customer service and potentially losing some clients.
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you.
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following.
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes