Call centers have been around in some form for about half a century, but they have changed to meet the demands of the times. They started making their way around the world just a few decades after they originated, and they have become an invaluable part of many modern businesses. Keep reading to learn about…
Leaving your patients hanging isn’t a good look, and a medical answering service can make sure you never have to. If you want to reap the benefits, first you should find the right company to work with. Find an answering service that’s available around the clock and will keep you HIPAA-compliant, and take your time…
If you are contemplating starting your own business, you will need to plan out your strategy carefully. From writing up a business plan to hiring an answering service to take your calls, there are many aspects that must be in place before you can open your doors. To help you prepare for your upcoming business…
The Health Insurance Portability and Accountability Act, or HIPAA, was passed so that patients could rest assured that their medical records remained confidential. If you work in a medical office or hospital, HIPAA regulations require that you provide your patients with secure messaging and phone services. If you are unclear on how HIPAA affects your…
In today’s global economy, businesses must be ready to answer calls and provide customer support, at any time of the day or night. To serve your customers living in different time zones, consider setting up after hours support for your business. A live answering service will take calls, even when your normal operating hours are…
As a business owner, it is important to find ways to reduce your operating expenses. If you are looking for a simple way to streamline your customer relations, while also saving money, consider hiring a call answering service. Your call answering service can take the place of a live receptionist, which will save you on…
An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist…
The primary goal of your medical office is to provide your patients with the best available care. To ensure that your patients are able to easily access their information, book appointments, and speak with practitioners after business hours, you may want to hire a medical answering service to take your calls. Here is a closer…
Despite your best efforts to provide your customers with fantastic products and services, it is impossible to completely avoid customer complaints. By hiring an experienced call center to handle your customer’s inquiries, you will be able to address their concerns in a professional and timely manner. To help you anticipate some of your customer’s concerns,…
Every business must start somewhere, and there is no defined road map for running a successful business. However, there are some factors that you should consider when trying to get off the ground. Read ahead for a few tips you can use to build your small business. Engage With Your Customers Thanks to the social…
No matter what industry you work in, you should do your best to make sure the people you interact with feel taken care of. If you work in the medical field, a medical answering service can help you make sure your patients feel this way. Keep reading to find out how to better support your…
If you have been considering the idea of hiring a receptionist for your business, you may have thought of many advantages. However, an answering service can offer better customer service, alert management to any pressing business, and take calls at any time of day or night. Keep reading to see why your office really does…