The Next Frontier: Automation in Call Centers

With the advancements in technology and changing needs of our customers, automation in business is expanding and becoming extremely sophisticated. How would automation work in a call center? Automation in Call Centers Call centers will be upgrading and adapting to the latest automation and AI – artificial intelligence — technology to keep up with the competition….

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How much does a virtual receptionist cost?

How much does a virtual receptionist cost? Virtual Receptionist service costs about $4 per hour. About 75% less than hiring an employee at $12 per hour.  Additionally, businesses save money because they don’t have to manage or pay employee taxes or benefits on the service. What can a virtual receptionist do for my business? A…

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Medical Answering Services for Better Communication

Lasting patient-doctor relationships rely on continuous communication—one that isn’t confined within business hours. However, if you have a growing number of patients, it can be a challenge to juggle your medical practice and maintaining that communication with your patients. This is where a medical answering service can be of great help. What’s a medical answering…

5 Benefits for Outsourcing Your Customer Support

5 Benefits for Outsourcing Your Customer Support

Customer service is undoubtedly an essential part of running a business. No matter how great your product is, if you have poor customer service, no one will buy from you. Unfortunately, not everyone has enough resources to maintain it after the clients’ purchases. Don’t feel dissuaded if you find yourself in this situation. You can…

Don’t Hang Up! Keep Customers On the Line!

Don’t Hang Up! Keep Customers On the Line!

Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t…

Hiring Quality People for Quality Service

Hiring Quality People for Quality Service

Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for…