As the owner of a business, it is of the utmost importance that you build a solid and loyal base of customers. One of the best ways to ensure that your customers return again and again is to take the time to build trust and positive relationships with all of your clients. Hiring an answering…
The easier you make things for your clients, the more likely it is that they will continue to work with you. Since customer loyalty is key for many businesses, you might want to look into an answering service or call center to increase your availability to your clientele. Take a look ahead and learn more…
In a society that is as quick-paced as today’s, people look for simplicity. Rather than spending hours navigating seemingly impossible mazes just to be kept on hold for an hour, you can let your customers communicate with real people through an answering service. This makes life more convenient for you and your customers, and it…
Customer service, whether handled in person or through a call center, is a central element of successful businesses. However, there are many common complaints that customers and service representatives run into on a daily basis. I can’t speak to a human. The biggest customer service complaint customers have is the inability to speak with…
Many medical practices have a designated medical answering service to handle phone calls made during nonbusiness hours or to schedule appointments. When you are considering contracting a medical answering service, there are a few key requirements that you want to look for. Extensive Knowledge When connecting your patients and medical practice with a medical answering…
Customers expect to be taken care of and treated with respect and dignity when they call a customer service representative. A quality customer service professional will handle customers’ problems in a timely and respectable fashion. Your customer service department may also notice which types of issues tend to pop up most frequently. Here is a…
You never want to miss an important call, but you can’t be at work all the time; this is where an answering service or call center can help. This type of service keeps your customers happy while saving you money, time, and energy. Read on to see how 24/7 customer service from a call center…
Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15% of calls. While voice mail has reduced the number of missed calls, a large percentage of callers will simply hang up and move on when they cannot reach a live customer service representative. Thus, missed calls…
Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the…
Social media is a valuable tool in the corporate world and it can help your business grow. Keep reading to find out how you can use social media to your advantage. Use Social Media for Customer Service One of the biggest benefits of using social media is the way it allows you to communicate with…
Small businesses have to work hard to make an impact in their industries and to stay afloat. If you own a small business, keep reading to learn about some of the challenges you might face in the upcoming year and what you can do about them. Figuring Out the Right New Tools to Use Technology…
When a business owner launches a company, he or she hopes that it will be successful. People are not always prepared for business growth, though, especially if it happens quickly. Read on to find out how you can avoid business growth mistakes that could hinder your company. Lacking Customer Service One of the biggest growth…