What You Need to Look for in a Medical Answering Service


Many medical practices have a designated medical answering service to handle phone calls made during nonbusiness hours or to schedule appointments. When you are considering contracting a medical answering service, there are a few key requirements that you want to look for.

Extensive Knowledge

When connecting your patients and medical practice with a medical answering service, you need to ensure that your patients will speak with someone who can help them as well as you would. The only way to be sure your patients will be in safe hands is by trusting an answering service with extensive knowledge and experience. A knowledgeable medical answering service will have representatives who can provide expert information on all kinds of medical services and practices.

Around-the-Clock Availability

Emergencies can happen at any time of the day or night, and you may not be available at all times. A medical answering service should offer 24/7 availability to set appointments for your patients. This service should also have the necessary connections and information to connect patients with nearby urgent cares or emergency healthcare providers.

HIPAA-Compliant Services

The Health Insurance Portability and Accountability Act, or HIPAA, is a necessary addition to protect patients’ from having their medical information disclosed. Just as your medical practice must comply with HIPAA rules and regulations, you need your medical answering service to be compliant. You must look for the answering service that will protect your patients’ private information for the good of your patients and your own practice.

Contact One Call Center has a qualified and HIPAA-compliant medical answering service for the convenience of our medical practice clients. We strive to provide the same level of service and dedication that you provide for your patients. Our call center is based in Tucson, AZ, but we gladly work with clients across the entire United States. Please visit our website or call 1-800-278-3347 to learn more about our many available services.

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