Category: Blog

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Whether you run a medical facility or own a small business, take advantage of the resources that a call center can offer. Learn more about customer service and management strategies from the following links:

 

  • Read three tips for providing excellent customer service in this Entrepreneur article.

 

  • The latest United States Census shows that the number of Hispanic residents is increasing, driving a greater need for a bilingual answering service.

 

  • Read more about the increase in the Hispanic population in this article from the LA Times.

 

  • This website from the U.S. Department of Health and Human Services provides an overview of the rules of HIPAA.

 

  • Learn how to build customer loyalty with suggestions from this Forbes.com article.

 

Contact One Call Center can help you with all of your answering service, after-hours support, and disaster preparedness needs. Call (800) 278-3347 to learn more.

What to Look for in A Medical Answering Service

What to Look for in A Medical Answering Service

Blog/ Customer Service/ Physicians/Health Care/ Professional Services

When you are operating a medical practice, it is important to have an answering service that gives your patients the support they need. Due to confidentiality regulations and the urgent nature of medical calls, a medical answering service must be evaluated in great detail. When choosing an answering service for your practice, look for the following features:

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Use Square to Make Point-of-Sale Easy and Cost Effective

Use Square to Make Point-of-Sale Easy and Cost Effective

Blog/ Marketing and Sales/ Small Business

http://itunes.apple.com/us/app/square-card-reader/id335393788

Tired of paying credit card fees and dealing with a pesky merchant account and unreliable credit card processing hardware? Square Card Reader is a new app developed by the founder of Twitter that allows anyone with an Apple phone or iPad to accept payments.

Increase the success of your small business and your level of customer service with the Square Card Reader app from iTunes. Without any contracts or monthly fees, you can accept Visa, MasterCard, American Express, and Discover right from your Apple device. (more…)

3 Tips for Small Business Success

3 Tips for Small Business Success

Blog/ Customer Service/ Small Business

As a small business owner, it is up to you to find new strategies for growing your business. Whether you are just starting out or looking for new ways to achieve success, it is important to consider how customer service plays a role in your future. The following small business success tips focus on tools for improving customer service:

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For More Customer Service And Small Business Tips, Visit The Links Below

For More Customer Service And Small Business Tips, Visit The Links Below

Blog/ Customer Service

Use the following resources to learn more about complying with HIPAA regulations and delivering excellent customer service. With the answering services of Contact One Call Center, you can offer friendly and reliable customer support. Contact us at (800) 278-3347 to learn more today. (more…)

The True Cost of Missed Calls—And How a 24/7 Answering Service Protects Your Bottom Line

The True Cost of Missed Calls—And How a 24/7 Answering Service Protects Your Bottom Line

Blog/ Customer Service

In the information age, accessibility is one of the most important factors that customers look for in a company. When you and your employees do not pick up the phone, you are dampening your customer service and potentially losing some clients. (more…)

Types of Call Centers

Types of Call Centers

Blog/ Customer Service/ Professional Services/ Small Business/ Tourism/Hospitality

When looking for a call center it is important to consider the type of service you need. There are  three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set appointments and more. The decisive factor should be based on the service you require to assist your customers most effectively. (more…)