Like most small businesses you probably miss a few phone calls a month, maybe the occasional call goes to voicemail.
What is an Answering Service and Does my Business need one?
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted.
Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across…
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.
No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls.
How often do you tell your colleagues, employees and co-workers how much you appreciate them? You can tell them any day of the year. There should be no special occasion required to tell an employee they’re doing a good job. Surprise compliments to show appreciation can help make your employees feel appreciated year long. Here…
It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives. Before blogging even existed, internet users communicated through e-mail and instant…
A solution to get Arizona’s economy back on track. Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this. http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html
Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in…
6 Quick Reminders That Will Help You with Your Next Call I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette. 1) Answering the phone on the 3rd ring shows the person on the other end…