When you start a small business, you need to think about all of the expenses it will take to keep it up and running. A call center can help you save money on employee wages, be reached after work hours, and concentrate on your customers. Continue reading for more on streamlining overhead costs for your…
HIPAA is the Health Insurance Portability and Accountability Act, and for the last two decades it has improving security in the field of healthcare. In order to uphold HIPAA principles, medical answering services must handle certain technologies and administrative principles with special care. Here is a quick look at HIPAA compliant technologies and practices. Technology…
Ecommerce is a rapidly growing and expanding industry. If you are planning on opening an ecommerce business, it is important to make sure that you have excellent customer service strategies in place. Since customers and retailers do not have face to face interactions during an ecommerce transaction, you will want to find other ways to…
As the owner of a business, it is of the utmost importance that you build a solid and loyal base of customers. One of the best ways to ensure that your customers return again and again is to take the time to build trust and positive relationships with all of your clients. Hiring an answering…
The easier you make things for your clients, the more likely it is that they will continue to work with you. Since customer loyalty is key for many businesses, you might want to look into an answering service or call center to increase your availability to your clientele. Take a look ahead and learn more…
In a society that is as quick-paced as today’s, people look for simplicity. Rather than spending hours navigating seemingly impossible mazes just to be kept on hold for an hour, you can let your customers communicate with real people through an answering service. This makes life more convenient for you and your customers, and it…
Customer service, whether handled in person or through a call center, is a central element of successful businesses. However, there are many common complaints that customers and service representatives run into on a daily basis. I can’t speak to a human. The biggest customer service complaint customers have is the inability to speak with…
Many medical practices have a designated medical answering service to handle phone calls made during nonbusiness hours or to schedule appointments. When you are considering contracting a medical answering service, there are a few key requirements that you want to look for. Extensive Knowledge When connecting your patients and medical practice with a medical answering…
Customers expect to be taken care of and treated with respect and dignity when they call a customer service representative. A quality customer service professional will handle customers’ problems in a timely and respectable fashion. Your customer service department may also notice which types of issues tend to pop up most frequently. Here is a…
You never want to miss an important call, but you can’t be at work all the time; this is where an answering service or call center can help. This type of service keeps your customers happy while saving you money, time, and energy. Read on to see how 24/7 customer service from a call center…
Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15% of calls. While voice mail has reduced the number of missed calls, a large percentage of callers will simply hang up and move on when they cannot reach a live customer service representative. Thus, missed calls…
Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the…