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ATSI Employee Appreciation Party

Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in…

About Contact One

Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it. For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment. Or how about “You Go, We Follow,” for one single number where you…

Customer Service and First Impressions, how well does your company perform?

I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport. My first failed customer service experience was calling a major transportation that promptly greeted me with a…