Finding the right Medical Answering Service.
Hiring an answering service for a doctor’s office is like hiring a receptionist to answer the phone.
Customers Want to Speak with Real People
live answering service and receptionist continues to be the preferred option for customers
Blog | Customer Service | Marketing and Sales | Professional Services | Small Business | Tourism/Hospitality
How many sales calls do you miss?
Like most small businesses you probably miss a few phone calls a month, maybe the occasional call goes to voicemail.
What is an Answering Service?
What is an Answering Service and Does my Business need one?
Blog | Customer Service | Marketing and Sales | Physicians/Health Care | Professional Services | Small Business | Tourism/Hospitality
How to Hire a Great Answering Service
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
Customers will pay 9% more for excellent customer service.
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted.
Quality Customer Service and the ‘WOW’Factor
Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across…
Blog | Customer Service | Marketing and Sales | Physicians/Health Care | Professional Services | Small Business | Tourism/Hospitality
Answer When They Knock and Increase Your Sales*
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.
How to Keep Hold Times to a Minimum and Customers Happy
No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls.
LaMonte Hunley
“The accuracy of the information we receive is exceptional. It helps to make us look our best.”
Judy Wood
A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center. Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and…
James Nunn, DVM
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”