Bringing in an outside answering service is a big decision for business owners, but can be a great addition. Experienced answering services like Contact One can improve customer service experiences, increase sales, and save you time and money. If you are considering hiring an outside answering service, look for a company with these attributes …
Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford…
Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours. When a patient calls, they may be in pain or not feeling well. For this reason, it is important that the patient gets the answers they need quickly. Fast…
Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s success, so we make it our priority to ensure it’s a great one. At Contact One, we are proud to go above…
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can be difficult at times when dealing with certain issues and clients. It is important to know how to deliver consistently excellent customer service, and what things…
There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such practices can make a customer feel unimportant, ignored, and angry. The results of an upset customer can be detrimental to a business’s…
Customers have been trained to expect fast services. In order to maintain quality customer service, you have to have quick-response system. Technology can give you the speed that you need to get an edge over the competition. Instant chat and answering services will show your customers that you care about their business. Making it easy…
How much does a virtual receptionist cost? Virtual Receptionist service costs about $4 per hour. About 75% less than hiring an employee at $12 per hour. Additionally, businesses save money because they don’t have to manage or pay employee taxes or benefits on the service. What can a virtual receptionist do for my business? A…
Most industries have the traditional impression that an answering service just takes messages on their clients’ behalf. Though they certainly can provide quality message taking, they can provide provide plenty of other services, too. An answering service can benefit your business no matter what industry you specialize in. Read on to learn the “whats,” “wheres,”…
Customer service is important in all industries, but it is especially crucial in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, and that includes after-hours. We all know it’s not fun being a patient because of the pain from certain symptoms. This is why it’s very important for patients to hear back from…
Small business owners wear many hats. These hats include being the company’s salesperson, marketing agent, accountant, and in some cases, the webmaster. Playing all of these roles alone can be exhausting, especially when customer service comes into play. This is where hiring an answering service can benefit you. Along with customer service, there are many…
Entrepreneurs have great ideas for products and services, but it can be intimidating to start a new venture. Once that small business launches, that entrepreneur hopes that it will be successful. Though there isn’t a defined road map for running a successful business, there are some factors that should be considered while trying to get…