Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t…
4 Ideas for saving on employee costs. You need employees to help run your business, but sometimes employee costs get out of hand. The minimum wage increases or the market for employees just becomes more competitive. This can be a huge challenge for small businesses that work with a small team. Sure, you can cut…
Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for…
Many business owners shy away from using an answering service due to the initial cost it entails. However, this cost pays itself repeatedly. Here are the different ways on how a call center can help your business save money: It eliminates training costs. Hiring a new employee is not cheap. Small businesses usually spend about…
One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet…
Call centers often get a bad rep because of the myths about them. Unfortunately, these myths usually get their way around. Some of the most common ones are the following: Call centers cost more than their worth This is probably the most common misconception about call centers. And this is the reason why there are…
People usually buy from companies that they love. And what fosters that love? A great customer service experience. How Your Customer Service Affects Your Brand These days, customers no longer spend their money based on what they hear and see on ads. They base it on the customer’s experience on the brand. Recently, businesses had…
If your business thrives on feedback from your customers, then it’s important to make customer service a priority in your business. A lot of customer service skills can be taught but there are certain traits that can make one deliver exemplary customer service. This is why it’s crucial to find the right employees for your…
Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation…
Customer service is not just a department. It goes beyond the rules and policies that are set in place to make sure that customers get the best experience with your brand. It’s a philosophy that should be embraced by every employee in your organization. Creating a Culture of Customer Service The key to creating a…
If you’ve been paying attention to current marketing strategies, you will notice that they are usually targeted towards a certain group – the millennials. They are men and women who are born between 1980s and 2000s. Why the millennials? In the U.S. alone, there are over 80 million millennials, which represents over 25% of the…
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it…