Jeff Wood

Jeff studied Information Technology at Northern Arizona University. He joined Contact One Call Center in 1992 as a programmer, and began working with technical issues and system network maintenance. Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues.

Jennifer Hoffman

Jennifer graduated from Northern Arizona University in 1996 with a major in Liberal Arts and a minor in Spanish and Spanish Culture; she began her career at Contact One a year later. As Director of Human Resources, Jennifer is responsible for employee compliance with company policies and standards. She also works closely with clients and…

The Impact of Social Media

It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives. Before blogging even existed, internet users communicated through e-mail and instant…

Renewable-Energy Legislation

A solution to get Arizona’s economy back on track. Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this. http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html

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ATSI Employee Appreciation Party

Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in…

About Contact One

Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it. For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment. Or how about “You Go, We Follow,” for one single number where you…

Customer Service and First Impressions, how well does your company perform?

I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport. My first failed customer service experience was calling a major transportation that promptly greeted me with a…