LaMonte Hunley
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Phone Etiquette: There’s a Right Way
Good phone etiquette is an essential component of your business’s success. The way customers are handled on the phone is a marker of your business’s overall quality and may even determine if you retain your customers. As such, it’s important to understand the basics. Be Polite and Respectful Answer the phone with a polite greeting…
Medical Answering Services for Better Communication
Lasting patient-doctor relationships rely on continuous communication—one that isn’t confined within business hours. However, if you have a growing number of patients, it can be a challenge to juggle your medical practice and maintaining that communication with your patients. This is where a medical answering service can be of great help. What’s a medical answering…
Learn the Hidden Costs of Hiring an Office Receptionist
An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist…
Does Your Office Really Need a Receptionist?
If you have been considering the idea of hiring a receptionist for your business, you may have thought of many advantages. However, an answering service can offer better customer service, alert management to any pressing business, and take calls at any time of day or night. Keep reading to see why your office really does…
Live Chat that Isn’t Live Isn’t Live Chat!
As more businesses create more attractive and easy-to-use websites, they are also looking to provide new forms of customer service. Live chat provides a simple and effective way for companies to interact with customers and improve their experience with products and services. Learn the difference between automated live chat and real live chat before enhancing your website:…
3 Tips For Attorney’s Contact Us Pages
Many people turn to the Internet when dealing with legal issues with which they do not have much experience. Many of these people end up finding an attorney through their Internet searches, making it important for all attorneys to build a strong online presence featuring excellent customer service. Use this guide to improve your contact…