LaMonte Hunley

Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for…

Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t…

Taking customer calls is one of the common struggles of business owners. If this task is also on your list, then maybe it’s time to outsource it to a reputable call center. How can a call center company help you? A reputable call center has well-trained agents who can take your customers’ calls promptly and…