James Nunn, DVM
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”
Many business owners shy away from using an answering service due to the initial cost it entails. However, this cost pays itself repeatedly. Here are the different ways on how a call center can help your business save money: It eliminates training costs. Hiring a new employee is not cheap. Small businesses usually spend about…
An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist…
Customer service is important in all industries, but it is especially crucial in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, and that includes after-hours. We all know it’s not fun being a patient because of the pain from certain symptoms. This is why it’s very important for patients to hear back from…
A great business model, wonderful products, and excellent customer service create the perfect combination for a successful small business. Read on to see how this combination worked for Chris Zane and Zane’s Cycles in Connecticut. What is Zane’s Cycles? Zane’s Cycles is an incredibly popular bicycle store located in Branford, Connecticut. Opened in 1981, Zane’s…
Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for…
Taking customer calls is one of the common struggles of business owners. If this task is also on your list, then maybe it’s time to outsource it to a reputable call center. How can a call center company help you? A reputable call center has well-trained agents who can take your customers’ calls promptly and…