James Nunn, DVM
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”
Customers expect to be taken care of and treated with respect and dignity when they call a customer service representative. A quality customer service professional will handle customers’ problems in a timely and respectable fashion. Your customer service department may also notice which types of issues tend to pop up most frequently. Here is a…
Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the…
Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t…
Most industries have the traditional impression that an answering service just takes messages on their clients’ behalf. Though they certainly can provide quality message taking, they can provide provide plenty of other services, too. An answering service can benefit your business no matter what industry you specialize in. Read on to learn the “whats,” “wheres,”…
Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15% of calls. While voice mail has reduced the number of missed calls, a large percentage of callers will simply hang up and move on when they cannot reach a live customer service representative. Thus, missed calls…
Customer service is important in all industries, but it is especially crucial in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, and that includes after-hours. We all know it’s not fun being a patient because of the pain from certain symptoms. This is why it’s very important for patients to hear back from…