Learn the Hidden Costs of Hiring an Office Receptionist


An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist services. To highlight the benefits of setting up call center services, here is a look at the hidden costs of hiring a full-time office receptionist.

Paying a Full-Time Salary

When you hire an office receptionist, you will need to provide him or her with a full time salary that meets industry standards. In recent years, receptionists have made an average of around 13 dollars an hour, which translates to upwards of 26,000 dollars annually. By outsourcing your receptionist services to a call center, you can save thousands of dollars each month.

Limiting Call Answering to 40 Hours a Week

Not only will it cost you financially to hire a full-time receptionist, but your staff member will also typically only be available to answer calls during typical business hours. While your receptionist will provide you with 40 hours of weekly support, that still leaves more than 120 hours each week when your calls will go unanswered.

Potential for Unprofessional Client Interactions

An unprofessional interaction between your receptionist and an important client could end up costing your company in a major way. To ensure that your calls are always handled with the utmost professionalism, consider hiring a call center for receptionist services and support. Your call center team will have special training on how to take calls and professionally address the questions or concerns of your clients.

Other costs can include but are not limited to:

  • Sick Pay
  • Taxes
  • Benefits
  • Using work time to do personal things  (shop on Amazon, checking Facebook)
  • The cost of recruitment, training, managing.
  • Vacation Time (the cost of not having someone doing the work)

If you are seeking a qualified call center that offers receptionist services in Tucson, look no further than Contact One. Our professional call center staff will take the place of a conventional receptionist, and will ensure that all of your calls are handled correctly. Give us a call at (800) 278-3347 to receive more information about how we can help your business grow and thrive.

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