Learn the Importance of a Medical Answering Service

The primary goal of your medical office is to provide your patients with the best available care. To ensure that your patients are able to easily access their information, book appointments, and speak with practitioners after business hours, you may want to hire a medical answering service to take your calls. Here is a closer look at how a medical answering service can improve your clinic.

Provide Around the Clock Answering

Medical emergencies can happen during any time of the day or night. If one of your patients needs to make an appointment or speak to a doctor right away, they will be pleased to learn that your medical answering service is open on a 24/7 basis. Your medical answering team will be trained to answer calls at any time of the day or night, and they can forward urgent cases to the appropriate extensions.

Comply With HIPAA Practices

HIPAA, or the Health Insurance Portability and Accountability Act, provides patients with important guarantees about the confidentiality and privacy of their medial information. By hiring a medical answering service to take your patient’s calls, you can rest assured that all of your communications are in full compliance with HIPAA rules and regulations.

Ensure Patient Satisfaction

During the middle of the workday, your medical offices may be very busy with activity. Outsourcing your calls to a medical answering service will allow you to ensure that all of your patients are satisfied with the attention and care that they receive over the phone. By providing your patients with prompt answering and clear information, your medical answering service will improve their experience with your offices.

At Contact One, we are pleased to offer medical answering services throughout the Tucson area. When you book medical answering services with our call center, you can rest assured that our workers have been trained in HIPAA regulations. Give us a call at (800) 278-3347 to set up medical answering services for your office.  

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