Learn the Dos and Don’ts of Hiring a Medical Answering Service

Leaving your patients hanging isn’t a good look, and a medical answering service can make sure you never have to. If you want to reap the benefits, first you should find the right company to work with. Find an answering service that’s available around the clock and will keep you HIPAA-compliant, and take your time when you look through your options. Read on and see how you can hire the best medical answering service.

DO Ask About Availability

The point of hiring an answering service of any kind is to acknowledge calls that you would otherwise miss. To catch the calls that come into your practice after hours, you need a medical answering service that is available around the clock. This way you can rest assured that you’ll never miss a call, so you’ll never leave patients stranded during their time of need.

DON’T Rush the Decision

If you’ve just realized how an answering service can help you, don’t rush out and hire a company just to get the process started. Some medical answering services can do much more for you than others can, and you should have some idea of what the business is like before you make a commitment. Don’t hire a company because they have low rates, and don’t hire anyone until you understand the full scope of their services.

DO Make Sure You’re HIPAA-Compliant

Owning a business makes you the boss, but you probably still have someone to answer to. Your practice needs to be HIPAA-compliant, and your medical answering service needs to understand the importance of that. Only work with a company that already understands how to help you comply with local and federal regulations.

Our crew at Contact One is known for its reliability, so call 1 (800) 278-3347 if you think you could benefit from a medical answering service in Tucson, AZ. Our website offers an overview of our disaster preparedness, secure messaging, and customer service solutions.