Are your employees customer service savvy? If not, you might be losing business! Customer service is an essential part of every company, which is why every employee should know the basics. Take a closer look of the advantages of training every employee in customer service: You Never Know When an Interaction Will Occur Customer service is always…
No matter what products or services your company offers, it is important to provide excellent customer service. Customers want to feel a connection and if that connection is not there, they will find it somewhere else. Stay on top of your customer service game by following these trends: Self-Service An overwhelming number of today’s consumers are…
Have you enjoyed our recent blog posts? If you are looking for more customer service and small business tips, then head to these websites. To get help managing your phone calls, appointments, orders, and more, get in touch with Contact One Call Center at (800) 278-3347. This post on FutureSimple.com shares five ways to provide great customer…
Starting a business is a life-changing event that can either bolster or hinder your financial and professional success. Many would-be entrepreneurs have a great idea for a product or service, but become intimidated or uncertain of the details needed to launch their new venture. If you are considering starting your own business, then review these…
Hiring customer service representatives means looking for personalities that will shine on the phone. If you are looking to recruit new hires for your customer service team, then consider the following four traits: A Positive Attitude Some people will always think the glass is half empty. In customer service, you want to lean toward candidates who…
When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger. Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations….
When something goes wrong with a customer’s order or appointment, that customer can become angry. The customer has spent time and money to get their product or service from your company, and when things don’t work out, the customer may feel cheated. Enter the call center representative. Many times receiving a phone call from a customer…
Customer service encompasses every area of your business, from the moment you pick up the phone, to appointment setting, through to the sales transaction. Smaller businesses and organization striving to grow cannot afford to make customer service mistakes. Failure to provide excellent customer service can result in lost sales and even negative word of mouth…
At Contact One Call Center we know that top-notch customer service is vital to growing your business and keeping customers happy. Below is a great example of a business going above and beyond to make a customer happy and help solve their problem: Lego’s Letter to A Seven Year Old Boy Last Christmas, a seven year…
Discover tips to help boost your business on these helpful websites. Contact One Call Center offers many business-boosting services, including answering services and chat support. Call us at 1-800-278-3347 for more information! Take a look at the importance of telephone communication in the business world in this article from Chron.com. Find helpful business telephone tips…
With so many businesses offering so many services, it is essential for business owners to find the edge that will set them apart from the competition. Getting outside help from a company like Contact One Call Center is an easy way to reach out to customers and give your brand more visibility. Find out how…
All businesses strive to provide the best customer service in order to encourage customer loyalty. However, handling this service on your own may be difficult. That is why it is a good idea to seek outside assistance from a professional answering service! Your business is sure to benefit from an answering service if it falls…