When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger.
Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations. The video walks through the difference between expressing yourself assertively versus aggressively. You can also learn how to use calming techniques to minimize your own anger. For example, pausing and counting to 10 before responding or taking deep breathes to let go of your anger.
Watch the full clip to learn how to respond to customers clearly and without any destructive emotion or hurtful language. For more customer service expertise, get in touch with Contact One Call Center by dialing (800) 278-3347.