Customer loyalty is essential for business success. Retaining key customers with excellent support and service increases the customer’s lifetime value. Happy customers will come back to do repeat business with you.
This video shares interviews with three business owners in the Denver, CO area. The owners discuss their tactics for maintaining a loyal client base. One shop holds special events with in-store sales and sends postcard mailings to customers. A more service-oriented business staffs qualified technicians who are experts in their field and tells employees to go above and beyond when interacting with clients. A third business owner says that most of his customers come to his shop through positive word of mouth from other happy buyers.
How does your business ensure customers are happy? Learn how Contact One Call Center can assist your organization with answering services, e-commerce order taking, and more! Call us toady at (800) 278-3347.
What’s your most valuable business asset? Most people would say it’s their real estate holdings, equipment, or even personnel. What about your business reputation?
If your business has a bad reputation online or in the community, then it could negatively impact your sales and revenue for years to come. Here are a few easy ways to improve your business reputation:
1. Online Review Sites
There are dozens of inline review sites such as Google Plus, Yelp, and Trip Advisor. Many industries even have their own review forums or directories. Start by claiming your business profile on the leading review sites. This allows you to control the information, hours, location, and photographs for your organization. You can also see what customers are already saying (good or bad) about your company online. Many platforms will allow for communication between owners and customers, giving you an opportunity to redeem your reputation when a customer is dissatisfied.
2. Customer Feedback
Collect real feedback and implement changes to boost your reputation. Conduct an online or telephone survey to poll your customer base about how they view your company and what might be improved. Maybe you’ll find out that your packaging becomes damaged during shipping or that your invoicing system is confusing. This process lets customers know you are listening to them and working to provide better service.
If you are too busy to pick up the phone, have long phone wait times, or become disorganized about scheduling appointments, it can leave your customers with a bad impression. Many small businesses lack the time and resources to handle high call volumes or multiple bookings. Keep customers happy and maintain a stellar reputation by partnering with a professional answering service. A call center team can step in and provide top-notch support for your clients while you run your business.
Don’t let customers wait on hold. Work with a call center that can answer calls quickly and professionally. If you want to learn more about Contact One Call Center’s capabilities, give us a call at (800) 278-3347 or visit us online.
What do you do when a customer confronts you with a problem or complaint? This can be one of the trickiest and most stressful situations for a business owner.
At Contact One Call Center, we specialize in diffusing stressful conversations. Our customer service team follows these four steps for handling stressful customer interactions. These tips can help any business owner to provide top-notch support and service.
1. Don’t Get Emotional
If you elevate your tone and messaging to the same angry and emotional level as the customer, it will spell disaster. Even if the customer is irate, maintain a calm and serious demeanor.
2. Listen Well
Be sure to let an angry customer vent and articulate their problem in full. Listen actively so you can be ready with the right steps and solutions to remedy the person’s problem. Reassure the customer you are listening by asking any necessary questions and nodding or verbalizing that you can hear them.
3. Express Understanding
A good practice is to wait until the customer has finished explaining a problem. Then rephrase their problem by saying, “Let me be sure I understand you correctly,” or “As I understand it,” before reiterating their issue. This step can help ensure that you do grasp the problem and have identified what’s frustrating the person on the other end of the phone. It also shows that you are empathetic.
4. Find A Solution
Identify the best solution for the problem at hand. Present a solution to the customer as soon as you can, and let him know what the timeline will be like for implementing the solution. After the conversation, when the customer’s problem has been remedied, take measures to follow up with him and find out if all of his needs have been met. This way, you can provide additional support or services if the customer is still not satisfied.
If your business needs assistance handling incoming calls, orders, or appointment setting, then get in touch with Contact One Call Center at (800) 278-3347. We offer customer service and support for businesses and medical and legal practices.
Find out How to Offer Excellent Customer Service With These Resources
Find out How to Offer Excellent Customer Service With These Resources
Learn more about the customer service issues featured in our recent blog posts by checking out these websites. Get even more information by calling Contact One Call Center at 1-800-278-3347.
Take a look at this page from LexisNexis.com for ideas that can help you design a great attorney website.
Check out this article from WebSearchSocial.com for tips on creating a successful contact page.
Use this guide from DesignShack.net to find out how to design a contact form for your website.
Contact One is proud to announce we can now send HIPAA compliant test messages to Doc Halo app users. If your medical office is using Doc Halo give us a call to see how we can help with your after hour answering service needs. If you are interested in purchasing the Doc Halo app you can get more information by visiting their site at www.dochalo.com or by calling 1-855-DocHalo.
We have been providing award winning medical answering service since 1981.
Every company has to deal with customer complaints. If customers are not satisfied with the care they receive after complaining, they will probably turn to one of your competitors instead. If customers are satisfied with the care they receive, they are likely to leave the interaction with a higher opinion of your company!
Watch this video to get tips for handling customer complaints. It is important to give customers an opportunity to express their thoughts and concerns. Complaints give your company a chance to interact with customers, build a stronger relationship, and create a better company. Providing great customer service will ensure more loyal customers.
Make sure all of your customers are heard with help from Contact One Call Center. Give us a call at 1-800-278-3347 to discover our answering services, after-hours support, and other customer services.
Today’s consumers use the Internet to find new businesses, get reviews, and even purchase products! Working with Contact One Call Center can give your company the tools it needs to provide excellent e-commerce customer service to keep customers happy and loyal. When you work with us, you can avoid common mistakes such as:
Hidden “Help” or “Contact” Information
Have you ever tried to find contact information on a website that does not have a simple “contact” button? This is extremely frustrating and can prevent a purchase or lead visitors to look for a different company with a better online presence. Make sure your customers can get the information they need quickly and easily by including a visible “help” or “contact” button throughout your website. This ensures customers can get in touch with you if they have any questions or concerns.
Long Waiting Times on the Phone
Growth is always good for a business, but it can often take its toll on customer service. If your employees are constantly busy handling various responsibilities, they may not be available to answer phone calls. Customers often become frustrated when they spend too long waiting for someone to answer a call. They can also start getting a negative impression of your company if they spend too long waiting to hear back after leaving a message. Hiring an answering service will allow you to avoid this e-commerce customer service mistake!
No Live Chat Function
A lot of today’s customers would rather contact companies online than on the phone. Live chat allows customers to get in touch with representatives quickly and easily, encouraging them to become loyal customers. If your website does not have a live chat button, late-night visitors may turn to one of your competitors instead of waiting until morning to contact you. Providing live chat can convert more sales for e-commerce sites.
If you are ready to improve your e-commerce customer service, get in touch with Contact One Call Center today! Give us a call at 1-800-278-3347 to learn about our answering services, secure messaging, and more.
Many people turn to the Internet when dealing with legal issues with which they do not have much experience. Many of these people end up finding an attorney through their Internet searches, making it important for all attorneys to build a strong online presence featuring excellent customer service. Use this guide to improve your contact us page and attract more clients:
Keep Your Phone Number Visible
Website visitors can’t call you if they don’t have your number! Keeping your phone number visible is essential for providing clients with the information they need to contact you and ask about your services. Make sure your phone number is in an easy-to-see location that viewers can find with no trouble and in no time. Select a simple font and a color that stands out from the website background. This will ensure that all clients will be able to spot and recognize your phone number without any confusion.
Provide a Colorful Call-to-Action Button
Calling may be the most traditional way to contact businesses, but it is not the only option for clients today. A lot of your website visitors will appreciate having other ways to contact you. That is why it is a good idea to include multiple types of contact information on this page of your website. A colorful call-to-action button is sure to catch your visitors’ eyes and inspire them to contact your office. This button can link to an email address, a live chat system, or an appointment calendar.
Use a Trusted Call Center
Make sure the people who contact you through your website are heard as soon as possible by utilizing a trusted call center. This service allows clients to speak with professionals who can take their contact information or even schedule appointments. Enhance your customer service by choosing an answering service with after hours support so clients can contact you any time they browse your website!
Learn more about the benefits of using a call center service by calling Contact One Call Center. Check us out online for a look at our customer services or call us today at 1-800-278-3347!
Contact One Call Center is having a logo wear design contest.
We will be giving away prizes.
1st Place: Ipad Mini
2nd Place: $100
We want to create something; fun, edgy, cool, old school, or old fashioned with Imagery and Text. As long as it appropriate for the workplace we will consider the concept. We want designs that can be placed on the back of T-shirts or button up shirts for our work attire. We will accept entries until April 30th 2013 and select a winner by May 15th 2013.
Please read the rules there are some helpful tips.
Official Contest Rules
When submitting artwork for contest consideration, you agree to abide by the following rules.
Eligibility
No Purchase Necessary To Enter Or To Win
You do not have to purchase Contact One Call Center service(s) in order to submit a design.
Void Where Prohibited By Law
Any disputes arising under the terms and conditions of this contest will be governed by the law of the State of Arizona, U.S.A.
Age Requirement
All contestants MUST be age 18 or over at time of entry.
Contest Entry Guidelines
No Copyright Infringement
All work must be released for individual usage or purpose usage grants. All entries must contain copyright-free art or art released for entrant’s and public use. No unauthorized use of any copyright images, text, or other material will be accepted.
All Entries Must Be Submitted by email to c1designcontest@wetakecalls.biz include your name, contact address and phone number
Contest entries must be submitted in either .JPG, .PNG or .GIF format, large enough to be placed on the back of a shirt.
All entries must bedesigned as a Contact One Call Center theme.
Limited to 2 entries per person
Technical Difficulties/Support
Contact One Call Center cannot be responsible for entries not received due to technical issues and accepts no responsibility for technical support of any entries.
Guidelines & Judging Criteria
Appropriate Content please
Winners will be select by Contact Call Center Management.
Content should be appropriate for public use. (If it wouldn’t be acceptable for a Times Square billboard, it won’t be accepted here.)
The content/design should be unique and interesting to a wide audience of Contact One Call Center, employees and clients.
Contact One Call Center Brand if you want to know what we do check out our website www.wetakecalls.com
Overall Design
The layout should be clean and communicate clearly, but still be fun and friendly.
The design can/should include imagery and text
Something related to Call Centers or Answering Services.
Other considerations
Keep In Mind…
Although photography is fine to use, come up with a unique use of it by incorporating it into your overall design.
Avoid designs with personalized images and names of family, friends, or other organizations. (Remember that your design needs to relate to a broad user base.)
Keep colors to a minimum please no more than three colors.
Imagery of old phones or people on phones are helpful
Design will be on the back of shirts to be worn by Contact One Call Center employees
General Conditions
Authorize Rights To Contact One Call Center
By submitting your artwork you authorize Contact One Call Center to use you design indefinitely, and grant Contact One Call Center the right to use and display prints of your design for marketing purposes.
Contact One Call Center Reserves The Sole Right To Determine Eligibility
Each entry will go through an approval process to determine if the artwork meets our criteria before the entry will be available for judging in its category.
Contact One Call Center Reserves The Sole Right To Adjust Contest Rules Without Notifying Contestants
Based on the volume of entries or legal requirements, contest rules can be changed and updated without notice.
Contact One Call Center reserves the right to modify final design after a winner has been selected.
When looking for a call center it is important to consider the type of service you need. There are three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set appointments and more. The decisive factor should be based on the service you require to assist your customers most effectively. (more…)
