Contact One is nominated for Customer Excellence Award

As a business owner, it is important to constantly find new ways to stay competitive in your industry. Keep reading for some tips that can help you best your competition and continue to get new customers. Use Technology to Your Advantage Anything from an answering service to live chat features can help you show your…

In a society that is as quick-paced as today’s, people look for simplicity. Rather than spending hours navigating seemingly impossible mazes just to be kept on hold for an hour, you can let your customers communicate with real people through an answering service. This makes life more convenient for you and your customers, and it…

As your practice grows, you may realize that there is a need to outsource some of your routine tasks in order to be more productive and efficient at work. Phone call management is one of the most commonly outsourced tasks in the healthcare industry. As you may know, handling phone calls in your field is…

The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service…