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Although it might seem like big chains rule the business industry, small businesses can still achieve great success. Keep reading to learn more about Healthsense and how they conquered their industry: They Found a Business Need One of the key factors of Healthsense’s success was their foresight. The company’s founders, Brian Bischoff and Bryan Fuhr, […]

Customer service can make or break a company. In order to maintain an active client base, a company must find the right way to handle their customer service needs. Keep reading to learn about some customer service nightmares so you can be sure to avoid them in your own business: An Inability to Contact Someone […]

Patients are an integral aspect of the health care industry. If health care companies want to succeed, they have to find ways to keep their patients happy and offer them better medical services. Use the following tips to figure out the best way to cater to your patients and their needs: Improve Your Customer Service […]

Live chat services help you open up a new kind of customer service opportunities that can reach a whole new demographic of customers. Keep reading to find out how live chat can optimize your business’s potential. Convenience When Your Customers Need It Sometimes customers have questions or concerns after regular business hours. Live chat support […]

If you run a small business, it is essential to hire a competent staff that can help you get off the ground and make a name for yourself in your industry. Use the following tips to make the best decision when the time comes to hire your first employee. Decide What Position You Need Filled […]

Call centers are often at the forefront of customer service. Because of this, it is very important for all staff members at a call center to work as a team. Use the following team-building exercises to create better customer service for your office. Practice Taking Calls as a Group Try a few role-play games that […]