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Your final product may be highly impressive and your staff may be incredibly skilled, but this becomes meaningless if your business lacks good customer service. It may seem obvious, but many managers overlook the importance of improving or maintaining high quality customer service. Meanwhile, your customer service team is the face of your company and […]

As a small business owner, you are likely always struggling to find more time. From keeping the daily aspects of your business running to finding the right support staff and clients, you could always use more time to simply get everything done. While you can’t add more hours to the day, you can always strategize […]

Small businesses may not earn the same revenue as large corporations, but they play a crucial role in their local communities. While small businesses provide employment in their local towns and cities, they simultaneously act as the building blocks for the larger corporations across the country. Defined as a business with 500 or fewer employees, […]

Today, businesses depend on information technology to process sensitive information. While employees communicate through electronic mail and VoIP telephone systems, companies transmit large order and payment information through electronic data interchange. As the business world becomes increasingly dependent on this technology, it’s vital for business managers to create a plan if this technology fails. Develop […]

A good product is not enough to attract customers and keep them interested. Customer service is also essential for maintaining a strong and successful business. Give your small business the boost it needs by following these customer service basics: Be Patient Patience isn’t just a virtue; it is essential when it comes to quality customer […]

A great business model, wonderful products, and excellent customer service create the perfect combination for a successful small business. Read on to see how this combination worked for Chris Zane and Zane’s Cycles in Connecticut. What is Zane’s Cycles? Zane’s Cycles is an incredibly popular bicycle store located in Branford, Connecticut. Opened in 1981, Zane’s […]