Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across quite frequently is that businesses feel that quantity is more important than quality; however, I disagree. (more…)
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor. (more…)
No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls. You could over-staff but, you will end up having higher employee costs and lower productivity. You could let the callers wait but, eventually callers will hang up and find another company to do business with. Neither of those options would be good for the bottom line. (more…)
How often do you tell your colleagues, employees and co-workers how much you appreciate them? You can tell them any day of the year. There should be no special occasion required to tell an employee they’re doing a good job. Surprise compliments to show appreciation can help make your employees feel appreciated year long. Here at Contact One we strive on showing appreciation to our employees. Customer service skills also apply in the interoffice environment. Here are some tips about how to commend coworkers and employees. (more…)
It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives.
Before blogging even existed, internet users communicated through e-mail and instant messenger. At one point in time, marketing consisted of strictly relationship building. Although this is still part of social media, more direct structures have been developed. (more…)
Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this.
http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html
Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in Tucson since 1981 under the ownership of Judy Wood, Jeff Wood and Jennifer Hoffman. We’ve received our fifth consecutive Award of Excellence at the ATSI annual convention. In addition to receiving the Award of Excellence, Contact One was also the recipient of the Award of Distinction, another honor granted through ATSI. (more…)
I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette.
1) Answering the phone on the 3rd ring shows the person on the other end that you respect their time.
2) Always answer the phone using the company name, your name and with how may I help you? It only takes three seconds longer but allows the caller to learn: who you are, where you work, and that you are there to help them. (more…)
1.) Acting like or using a voice tone demonstrating you don’t care.
2.) Making the customer wait because you don’t feel like dealing with them.
3.) Telling the customer you will follow-up with them, and then fail to do so. (more…)
Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it.
For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment.
Or how about “You Go, We Follow,” for one single number where you can be reached (if you like), wherever you may roam. (more…)