Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You…
As a small business owner, you wear many hats. You are your company’s salesperson, marketing agent, accountant, and in some cases, you may even be the webmaster. Playing all of these roles alone can be exhausting. This is why a professional answering service is a must-have for every small business. An answering service is a…
A virtual receptionist is a person employed to answer phone calls and manage with clients or customer concerns. The term “virtual” is used because the receptionist works remotely, either from the answering service provider’s office, or from the comfort of their own home. Although they work remotely, virtual receptionists are specially trained to handle client…
An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist…
If you have been considering the idea of hiring a receptionist for your business, you may have thought of many advantages. However, an answering service can offer better customer service, alert management to any pressing business, and take calls at any time of day or night. Keep reading to see why your office really does…
Customers expect to be taken care of and treated with respect and dignity when they call a customer service representative. A quality customer service professional will handle customers’ problems in a timely and respectable fashion. Your customer service department may also notice which types of issues tend to pop up most frequently. Here is a…
Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15% of calls. While voice mail has reduced the number of missed calls, a large percentage of callers will simply hang up and move on when they cannot reach a live customer service representative. Thus, missed calls…
Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the…
A great business model, wonderful products, and excellent customer service create the perfect combination for a successful small business. Read on to see how this combination worked for Chris Zane and Zane’s Cycles in Connecticut. What is Zane’s Cycles? Zane’s Cycles is an incredibly popular bicycle store located in Branford, Connecticut. Opened in 1981, Zane’s…
As more businesses create more attractive and easy-to-use websites, they are also looking to provide new forms of customer service. Live chat provides a simple and effective way for companies to interact with customers and improve their experience with products and services. Learn the difference between automated live chat and real live chat before enhancing your website:…
Good phone etiquette is an essential component of your business’s success. The way customers are handled on the phone is a marker of your business’s overall quality and may even determine if you retain your customers. As such, it’s important to understand the basics. Be Polite and Respectful Answer the phone with a polite greeting…
Being a little business in a sea of massive conglomerates can be quite overwhelming and intimidating. As the owner, you probably wonder that other businesses have better technologies and more money to create a lasting impression in the minds of the customers. Fortunately, as a small business, you can make your name ring out just…