Bad Customer Service Leads to Smashed Maserati: A Truly Bizarre Cautionary Tale

Bad customer service is an extremely common occurrence. In fact, most of us have experienced it at some point. Many people who have bad customer service will complain about it to the manager. Others will say nothing about it and simply take their business elsewhere.

However, there have been quite a few cases reported where people have done something drastic because they were not happy with the customer service. Mr. Wang is an example of someone who overreacted to the bad customer service that he experienced. He was a Chinese Maserati owner. He was so angry that he drove the car to an automotive fair and used a sledge hammer to smash it into pieces.

Keep in mind that the car cost $420,000. Mr. Wang finished off by displaying a banner that decried the bad customer service he got from Maserati. The crowd was very shocked to see such an extreme reaction.

You may be thinking, “That sort of thing seldom happens.” While that is true, it is important to remember that bad customer service can still have negative consequences. When people experience negative customer service, they often tell their family members and friends not to use that particular business. This can cause a business to lose customers, which will ultimately ruin the business.

Many people think that it is ruin for people to complain about the type of service that they get from a business. However, people spend their hard-earned money on a product or service. They expect it to be excellent. If service is not up to par, then they have a right to say something about it.

You do not need to allow yourself to become a victim of customer backlash- talk to Contact One today. They will be able to help you with live answering service options for your business that can prevent customer frustration.

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2. Avoid These E-Commerce Customer Service Mistakes
3. 3 Tips For Attorney’s Contact Us Pages
4. Business Owners: Why Customer Service Should Be on Your Radar
5. More About Improving Your Business Can Be Found At These Sites

For More Tips On Providing Excellent Customer Service, Visit These Websites

If you’ve enjoyed our recent posts, then check out these links for more reading about customer service and e-commerce best practices. Get in touch with Contact One Call Center at (800) 278-3347 to improve your answering services, appointment setting, or order taking.

• Businessweek.com shares more tips for handling a stressful customer situation.
• Shopify.com shares e-commerce tips for great holiday sales revenue.
• This Forbes.com post shares seven tips for dealing with angry customers.
• Get some more customer service tips from Mashable.com.
• Find out how reputation management drives small business success here.

How To Retain Key Customers

Customer loyalty is essential for business success. Retaining key customers with excellent support and service increases the customer’s lifetime value. Happy customers will come back to do repeat business with you.

This video shares interviews with three business owners in the Denver, CO area. The owners discuss their tactics for maintaining a loyal client base. One shop holds special events with in-store sales and sends postcard mailings to customers. A more service-oriented business staffs qualified technicians who are experts in their field and tells employees to go above and beyond when interacting with clients. A third business owner says that most of his customers come to his shop through positive word of mouth from other happy buyers.

How does your business ensure customers are happy? Learn how Contact One Call Center can assist your organization with answering services, e-commerce order taking, and more! Call us toady at (800) 278-3347.

How To Improve Your Business Reputation

What’s your most valuable business asset? Most people would say it’s their real estate holdings, equipment, or even personnel. What about your business reputation?

If your business has a bad reputation online or in the community, then it could negatively impact your sales and revenue for years to come. Here are a few easy ways to improve your business reputation:

1. Online Review Sites

There are dozens of inline review sites such as Google Plus, Yelp, and Trip Advisor. Many industries even have their own review forums or directories. Start by claiming your business profile on the leading review sites. This allows you to control the information, hours, location, and photographs for your organization. You can also see what customers are already saying (good or bad) about your company online. Many platforms will allow for communication between owners and customers, giving you an opportunity to redeem your reputation when a customer is dissatisfied.

2. Customer Feedback

Collect real feedback and implement changes to boost your reputation. Conduct an online or telephone survey to poll your customer base about how they view your company and what might be improved. Maybe you’ll find out that your packaging becomes damaged during shipping or that your invoicing system is confusing. This process lets customers know you are listening to them and working to provide better service.

3. A Professional Answering Service

If you are too busy to pick up the phone, have long phone wait times, or become disorganized about scheduling appointments, it can leave your customers with a bad impression. Many small businesses lack the time and resources to handle high call volumes or multiple bookings. Keep customers happy and maintain a stellar reputation by partnering with a professional answering service. A call center team can step in and provide top-notch support for your clients while you run your business.

Don’t let customers wait on hold. Work with a call center that can answer calls quickly and professionally. If you want to learn more about Contact One Call Center’s capabilities, give us a call at (800) 278-3347 or visit us online.

More Helpful Small Business Articles:

1. Telephone Sales Techniques That Actually Work
2. Why Small Businesses Have an Edge In Customer Service
3. Biggest Customer Complaints When It Comes to Automated Answering Systems
4. Missed Calls Equal Missed Profits
5. Why Use an Answering Service?

Call Center Tips for Handling Stressful Customer Conversations

What do you do when a customer confronts you with a problem or complaint? This can be one of the trickiest and most stressful situations for a business owner.

At Contact One Call Center, we specialize in diffusing stressful conversations. Our customer service team follows these four steps for handling stressful customer interactions. These tips can help any business owner to provide top-notch support and service.

1. Don’t Get Emotional

If you elevate your tone and messaging to the same angry and emotional level as the customer, it will spell disaster. Even if the customer is irate, maintain a calm and serious demeanor.

2. Listen Well

Be sure to let an angry customer vent and articulate their problem in full. Listen actively so you can be ready with the right steps and solutions to remedy the person’s problem. Reassure the customer you are listening by asking any necessary questions and nodding or verbalizing that you can hear them.

3. Express Understanding

A good practice is to wait until the customer has finished explaining a problem. Then rephrase their problem by saying, “Let me be sure I understand you correctly,” or “As I understand it,” before reiterating their issue. This step can help ensure that you do grasp the problem and have identified what’s frustrating the person on the other end of the phone. It also shows that you are empathetic.

4. Find A Solution

Identify the best solution for the problem at hand. Present a solution to the customer as soon as you can, and let him know what the timeline will be like for implementing the solution. After the conversation, when the customer’s problem has been remedied, take measures to follow up with him and find out if all of his needs have been met. This way, you can provide additional support or services if the customer is still not satisfied.

If your business needs assistance handling incoming calls, orders, or appointment setting, then get in touch with Contact One Call Center at (800) 278-3347. We offer customer service and support for businesses and medical and legal practices.

Find out How to Offer Excellent Customer Service With These Resources

Learn more about the customer service issues featured in our recent blog posts by checking out these websites. Get even more information by calling Contact One Call Center at 1-800-278-3347.

Take a look at this page from LexisNexis.com for ideas that can help you design a great attorney website.

Check out this article from WebSearchSocial.com for tips on creating a successful contact page.

Use this guide from DesignShack.net to find out how to design a contact form for your website.

Discover some of the most common e-commerce customer service mistakes on this list from PracticalECommerce.com.

Head over to AllBusiness.com, for a look at some of the most common mistakes made in customer service.

How to Handle Customer Complaints

Every company has to deal with customer complaints. If customers are not satisfied with the care they receive after complaining, they will probably turn to one of your competitors instead. If customers are satisfied with the care they receive, they are likely to leave the interaction with a higher opinion of your company!

Watch this video to get tips for handling customer complaints. It is important to give customers an opportunity to express their thoughts and concerns. Complaints give your company a chance to interact with customers, build a stronger relationship, and create a better company. Providing great customer service will ensure more loyal customers.

Make sure all of your customers are heard with help from Contact One Call Center. Give us a call at 1-800-278-3347 to discover our answering services, after-hours support, and other customer services.

Avoid These E-Commerce Customer Service Mistakes

Today’s consumers use the Internet to find new businesses, get reviews, and even purchase products! Working with Contact One Call Center can give your company the tools it needs to provide excellent e-commerce customer service to keep customers happy and loyal. When you work with us, you can avoid common mistakes such as: 

Hidden “Help” or “Contact” Information

Have you ever tried to find contact information on a website that does not have a simple “contact” button? This is extremely frustrating and can prevent a purchase or lead visitors to look for a different company with a better online presence. Make sure your customers can get the information they need quickly and easily by including a visible “help” or “contact” button throughout your website. This ensures customers can get in touch with you if they have any questions or concerns.

Long Waiting Times on the Phone

Growth is always good for a business, but it can often take its toll on customer service. If your employees are constantly busy handling various responsibilities, they may not be available to answer phone calls. Customers often become frustrated when they spend too long waiting for someone to answer a call. They can also start getting a negative impression of your company if they spend too long waiting to hear back after leaving a message. Hiring an answering service will allow you to avoid this e-commerce customer service mistake!

No Live Chat Function

A lot of today’s customers would rather contact companies online than on the phone. Live chat allows customers to get in touch with representatives quickly and easily, encouraging them to become loyal customers. If your website does not have a live chat button, late-night visitors may turn to one of your competitors instead of waiting until morning to contact you. Providing live chat can convert more sales for e-commerce sites.

If you are ready to improve your e-commerce customer service, get in touch with Contact One Call Center today! Give us a call at 1-800-278-3347 to learn about our answering services, secure messaging, and more.

More Customer Service Help Articles:

1. How to Handle Customer Complaints
2. Call Center Tips for Handling Stressful Customer Conversations
3. How To Retain Key Customers
4. What Would A Lifetime Customer Mean For Your Business?
5. For More Tips On Providing Excellent Customer Service, Visit These Websites