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In order for call centers to operate successfully, a number of technological features are required to streamline service and make the process more efficient for operators. Most small businesses are not equipped to house call centers of their own, because all of the pieces of technology are essential for daily operations. Therefore, many small businesses […]

As a small business owner, you might have challenges creating a brand and selling it with your web presence. You may be so overwhelmed with the day-to-day operations of your business, that it is hard to develop a personality for your brand that really engages customers. Below is a look at the ways you can […]

Cold calling is parallel to door-to-door soliciting in the world of marketing; it is largely unwelcome and considered an antiquated way of generating new sales leads. Unfortunately, many business owners and sales managers are unaware of the modern solutions for new business relationships, leaving them to rely on the methods of the past. Read on […]

As more businesses create more attractive and easy-to-use websites, they are also looking to provide new forms of customer service. Live chat provides a simple and effective way for companies to interact with customers and improve their experience with products and services. Learn the difference between automated live chat and real live chat before enhancing your website: […]

 Can your small business learn a thing or two from the IRS or DMV? Of course it can! These two essential companies are known for offering notoriously bad customer service. This reputation reflects on much more than just customer service, though, which is why you should consider working with a call center to improve your company’s relationships […]

Are your employees customer service savvy? If not, you might be losing business! Customer service is an essential part of every company, which is why every employee should know the basics. Take a closer look of the advantages of training every employee in customer service: You Never Know When an Interaction Will Occur Customer service is always […]