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Call screening is the process of evaluating a telephone call and deciding how or whether to answer it. There are different methods of doing it. It can be through listening to the message being recorded in a voice mail or answering machine, checking the caller ID to find out who the caller is or where […]

A virtual receptionist is a person employed to answer phone calls and manage with clients or customer concerns. The term “virtual” is used because the receptionist works remotely, either from the answering service provider’s office, or from the comfort of their own home. Although they work remotely, virtual receptionists are specially trained to handle client […]

Customer service is important in all industries, but it is especially crucial in the healthcare industry. This is because the healthcare industry deals with the most critical concern of all – a person’s life. For this reason, patients demand superior care and communication with healthcare providers, and sometimes this demand goes beyond the clinic and […]

For many industries, phones play an important part in their operations. They are used for contacting customers, vendors, or business associates. It also provides opportunities for clients or customers to contact the organization within its hours of operation. Because of this, it is necessary for any business, regardless of industry or size, to practice good […]

Call centers have been around in some form for about half a century, but they have changed to meet the demands of the times. They started making their way around the world just a few decades after they originated, and they have become an invaluable part of many modern businesses. Keep reading to learn about […]

Leaving your patients hanging isn’t a good look, and a medical answering service can make sure you never have to. If you want to reap the benefits, first you should find the right company to work with. Find an answering service that’s available around the clock and will keep you HIPAA-compliant, and take your time […]