Call centers are often at the forefront of customer service. Because of this, it is very important for all staff members at a call center to work as a team. Use the following team-building exercises to create better customer service for your office.
Practice Taking Calls as a Group
Try a few role-play games that help your staff practice for a variety of phone calls. When you play a game like this in a group, it allows everyone to work together to come to a viable solution. Compile a few different scripts that you can use to show your staff a variety of situations that they might encounter on the phone to give them a little bit of experience before they start taking real calls.
Take Some Time for Fun
In between training and taking phone calls, you should plan a party that gives everyone a chance to relax. If you can decrease their stress levels, they are less likely to get burned out so they can continue to be productive. Set aside some time for a potluck lunch where everyone can mingle and get to know their coworkers.
Plan a Game Where the Staff Has to Work Together
Whether you concoct your own version of a murder mystery game or you separate your staff into teams and have them compete in some office Olympics, games are a great way to encourage camaraderie amongst your workers. Spend some time developing a game that requires your staff to work together so they can figure out what it means to be a part of a team.
If you do not have the manpower to staff a call center of your own, Contact One Call Center can provide one for you. From answering services to secure messaging, we provide the customer service help that you need to keep your business functioning at its highest potential. To learn more about our services and how they can help you, visit us online or call 1-877-959-0158.