I’ve talked about Customer Service Philosophy before, and I would like to expand on my thoughts. I believe the heart of small business thrives on the idea that good service, for most businesses,starts with a plan. (more…)
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
Contact One Call Center has been nominated for the “Customer Excellence” Award by the Better Business Bureau. (more…)