Customer service philosophy
What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service. (more…)
Customer service philosophy
Category: Customer Service
Getting Better Customer Service
Getting Better Customer Service
Giving great customer service is, as we all know, very important for small businesses. What about getting great customer service? (more…)
Patient Wait Time and Customer Service
Patient Wait Time and Customer Service
Answering Service / Call Center Support/ Customer Service/ Medical Answering Service/ Physicians/Health Care
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)
Is it okay if I borrow another company’s ideas?
Is it okay if I borrow another company’s ideas?
Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. (more…)
Answer the Phone First and get more sales
Answer the Phone First and get more sales
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)
Five services an Answering Service Can Provide
Five services an Answering Service Can Provide
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
Call Center vs Contact Center
Call Center vs Contact Center
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
Contact One is nominated for Customer Excellence Award
Contact One is nominated for Customer Excellence Award
Contact One Call Center has been nominated for the “Customer Excellence” Award by the Better Business Bureau. (more…)
Finding the right Medical Answering Service.
Finding the right Medical Answering Service.
Many Doctors use an answering service to handle after hour calls. Finding a reliable medical answering service is not difficult but will take a little time. (more…)
Customers Want to Speak with Real People
Customers Want to Speak with Real People
Consumer Reports posted an survey on our biggest gripes , not surprisingly several of the the top complaints are customer service related. Not reaching a live person scored (more…)