Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
Contact One Call Center has been nominated for the “Customer Excellence” Award by the Better Business Bureau. (more…)
Many Doctors use an answering service to handle after hour calls. Finding a reliable medical answering service is not difficult but will take a little time. (more…)
Websters dictionary defines an answering service as: a commercial service that answers telephone calls for its clients. What! That’s it? I propose a new definition.
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Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted. (more…)
Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across quite frequently is that businesses feel that quantity is more important than quality; however, I disagree. (more…)