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Lasting patient-doctor relationships rely on continuous communication—one that isn’t confined within business hours. However, if you have a growing number of patients, it can be a challenge to juggle your medical practice and maintaining that communication with your patients. This is where a medical answering service can be of great help. What’s a medical answering […]

Customer service is undoubtedly an essential part of running a business. No matter how great your product is, if you have poor customer service, no one will buy from you. Unfortunately, not everyone has enough resources to maintain it after the clients’ purchases. Don’t feel dissuaded if you find yourself in this situation. You can […]

Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t […]

4 Ideas for saving on employee costs. You need employees to help run your business, but sometimes employee costs get out of hand. The minimum wage increases or the market for employees just becomes more competitive. This can be a huge challenge for small businesses that work with a small team. Sure, you can cut […]

Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for […]

Many business owners shy away from using an answering service due to the initial cost it entails. However, this cost pays itself repeatedly.   Here are the different ways on how a call center can help your business save money:  It eliminates training costs.  Hiring a new employee is not cheap. Small businesses usually spend about […]