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How often do you tell your colleagues, employees and co-workers how much you appreciate them? You can tell them any day of the year. There should be no special occasion required to tell an employee they’re doing a good job. Surprise compliments to show appreciation can help make your employees feel appreciated year long. Here […]

It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives. Before blogging even existed, internet users communicated through e-mail and instant […]

A solution to get Arizona’s economy back on track. Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this. http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html

Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in […]

6 Quick Reminders That Will Help You with Your Next Call I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette. 1)      Answering the phone on the 3rd ring shows the person on the other end […]

1.) Acting like or using a voice tone demonstrating you don’t care. 2.) Making the customer wait because you don’t feel like dealing with them. 3.) Telling the customer you will follow-up with them, and then fail to do so.