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Text Messaging for Physicians deemed “Unacceptable” by JCAHO Since the early 2000s, text messaging has been a mainstream communication.  Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication.  Lately for businesses, the use of text messaging […]

Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service.

A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price.  For the doctor, it is most important that they receive timely and accurate messages.

If you are looking for a Live Chat Support Service, you have found the right place.  We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls.  

What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service.

The most common business disasters are