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In the information age, accessibility is one of the most important factors that customers look for in a company. When you and your employees do not pick up the phone, you are dampening your customer service and potentially losing some clients.

When looking for a call center it is important to consider the type of service you need. There are  three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set […]

I’ve talked about Customer Service Philosophy before, and I would like to expand on my thoughts.  I believe the heart of small business thrives on the idea that good service, for most businesses,starts with a plan.

Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you.

No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following.

I just got back from a wonderful fly fishing trip on on the San Juan River.  My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of  16 hours on the river with Jeremy, when you think about it how often do you hire a […]