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What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service.

The most common business disasters are

Giving great customer service is, as we all know, very important for small businesses.  What about getting great customer service?

Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes

You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets.  I don’t recommend copying another businesses website content.  However, there are times when it’s okay to borrow other companies ideas.

Answer the phone first and a you can close more sales.